Assistant Outlet Manager - All Day Dining

About The Ritz-Carlton, Doha

Located on the scenic shores of the Arabian Gulf, The Ritz-Carlton, Doha, combines refined luxury with genuine Qatari hospitality. With nearly 24 years of heritage, the 5-star resort offers 374 elegantly appointed rooms and suites, award-winning dining venues, a world-class spa and fitness center, serene pools, a private beach, and exclusive Club Lounge experiences. The venue is also well-equipped for events, weddings, and meetings with a dedicated team crafting bespoke experiences.

Position Overview

Join a prestigious luxury brand as an Assistant Outlet Manager and contribute to delivering exceptional service aligned with the company's legendary standards. You will lead the staff, oversee operations to ensure seamless dining experiences, and uphold the highest quality standards in guest care and facility management.

Key Responsibilities

• Coordinate team efforts to provide outstanding service and fulfill guest requirements efficiently.
• Inspect staff appearance and rectify grooming or attire issues as necessary.
• Perform opening and closing duties including preparation of supplies, equipment cleaning, and securing areas.
• Maintain organization and cleanliness in storage areas, applying FIFO (First In, First Out) inventory principles and conducting stock checks.
• Monitor dining room availability, service quality, guest safety, and overall wellbeing.
• Initiate maintenance work orders and follow up on repairs.
• Support recruitment, training, scheduling, evaluation, coaching, counseling, and disciplinary activities for team members.
• Serve as a key advocate and first contact for fair treatment policies, ensuring inclusive and respectful workplace practices.
• Enforce compliance with all safety and security regulations, report incidents, and participate in mandatory safety training and certification programs.
• Maintain professional and clean personal appearance; protect company confidential information and assets.
• Greet and interact with guests according to company standards, anticipating and catering to their needs, including those with disabilities.
• Communicate clearly and professionally with guests and coworkers, fostering collaborative and positive work relationships.
• Continuously identify and implement improvements to enhance efficiency, safety, quality, and reduce costs.
• Perform physical tasks such as standing, walking, lifting up to 50 pounds, navigating confined spaces, and using fine motor skills as required.
• Carry out additional reasonable responsibilities assigned by supervisors as needed.

Preferred Qualifications

• High school diploma or GED equivalency.
• Minimum of two years relevant professional experience.
• At least one year of supervisory experience.
• No specific license or certification required.

Benefits and Opportunities

• Career advancement within a globally renowned luxury hotel brand.
• Access to comprehensive personal and professional development resources including expert mentorship.
• Opportunities for international mobility within Marriott International properties.
• Supportive environment equipped with the necessary tools to help you maximize your potential.
• Competitive compensation package including accommodation, travel allowances, transportation, and meals.
• Exclusive training programs and leadership development initiatives.
• Recognition programs rewarding exceptional performance.
• Discounted rates at Marriott hotels worldwide.
• Wellness and dining discounts for employees and their families.
• Medical insurance coverage and dedicated HR support for employee wellbeing.

Equal Opportunity and Company Culture

The Ritz-Carlton, Doha, embraces diversity and inclusion as central values and does not discriminate based on protected characteristics including disability or veteran status. The team is encouraged to be creative, thoughtful, and compassionate, upholding the brand's Gold Standards such as the Employee Promise, Credo, and Service Values to create memorable guest experiences every day.