Assistant Operations Manager - BPO
Coimbatore, Tamil Nadu, India · Full Time
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- Experience
- 4–9 yrs
- Salary
- INR 750,000 – INR 850,000 / year
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Open to any graduate who meets the specified experience and skills criteria.
- Resume
- Required to apply
Where you'll work
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Job description
About Witbloom Training & Placement
Founded in 2019, Witbloom Training & Placement has rapidly become a leading recruitment consultancy serving various companies all over India. Their clients include international BPO firms, US IT staffing companies, and Edtech organizations.
Role Overview and Responsibilities
The role of Assistant Operations Manager in a BPO requires direct experience managing large operational teams and achieving performance targets. Key areas of awareness include handling shrinkage, attrition, average handling time (AHT), Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Dissatisfaction Score (DSAT), and key result areas (KRAs) alongside performance indicators (KPIs). The position demands immediate availability.
Candidate Requirements
- At least 1 year of documented experience as an Assistant Manager specifically in the BPO sector.
- Overall experience ranging between 4 to 9 years within the BPO industry.
- Must have successfully supervised a team of over 50 members.
- Graduate degree is mandatory.
- Excellent communication skills in English are essential.
- Immediate joining capability is required.
Minimum education
Bachelor's Degree
Industry
BPO & Outsourcing