Assistant Manager (m/w/d)

Position Overview

Are you passionate about leading a team to deliver an outstanding in-store customer experience? As Assistant Manager, you will oversee all elements of customer interaction, including store operations, staff training, employee management, visual merchandising, and asset protection. In the absence of the Store Manager, you will assume all leadership responsibilities. Your success will be measured by your capability to drive sales and maximize profit goals at a given store.

Qualifications

• Proven leadership skills with at least one year of experience in a sales environment with direct customer contact.
• Confident in committing to exceptional customer experiences.
• Highly motivated to achieve outstanding results fueled by enthusiasm for interacting with customers and sports products.
• Creative and adaptable in responding to changing demands and opportunities within a fast-paced omnichannel retail setting.
• Ability to perform tasks independently without necessary supervision.
• Strong cognitive and mathematical capabilities, including problem analysis, decision-making, and financial assessments.
• High standards of ethics, values, integrity, and trustworthiness.
• Flexible availability, including evenings, weekends, and holiday periods.

Responsibilities

• Coach and motivate your team to deliver sales while providing excellent customer service.
• Ensure high customer satisfaction through comprehensive product knowledge and close collaboration with colleagues for exceptional service.
• Implement sales strategies, customer experience initiatives, merchandising, visual and operational standards.
• Act as the liaison between customers, sales associates, and store management.
• Demonstrate learning agility and explain product expertise and trends to address customer needs.
• Stay current on product knowledge and upcoming or future products and trends.
• Contribute positively to an inclusive and supportive work environment.