Assistant Manager, People Development

About the Company

Join a prestigious hotel within the Accor network, home to over 45 brands with 5,500 hotels and 10,000 restaurants worldwide. This environment values your unique contributions and provides many avenues for personal and professional growth. Every interaction aims to foster a positive and memorable experience for guests, colleagues, and the environment, aligning with responsible hospitality values. Become a Heartist® and let your passion shape your career in this dynamic and fast-moving hospitality sector.

Role Overview

We are seeking an Assistant Manager for People Development at Rixos Marina Abu Dhabi, focused on crafting and delivering comprehensive training and development strategies to elevate staff performance and ensure quality standards.

Key Responsibilities

• Create, update, and maintain technical training manuals and tools in collaboration with the Regional Office.
• Coordinate and support annual performance evaluations for supervisory staff alongside the People & Culture team.
• Manage the ordering and distribution of training certificates to employees.
• Analyze guest feedback to identify training needs and design improvement measures.
• Maintain accurate records of course attendance and training requirements.
• Compile hotel inspection reports and observe on-the-job performance for continuous improvement.
• Ensure availability and regular updating of training materials and job descriptions for departmental trainers.
• Provide counseling on training methodologies to supervisors and employees, enhancing their instructional capabilities.
• Generate monthly reports summarizing training, quality, and business metrics as per hotel and regional guidelines.
• Implement and uphold hotel Learning & Development standards.
• Collaborate with the People & Culture team to keep employee personal files current.
• Facilitate the creation of annual individual development plans for Heads of Departments and below.
• Lead training initiatives by selecting and training departmental trainers for all requisite fields.
• Coordinate and supervise internal technical training sessions and courses for department heads and supervisors.
• Plan and establish monthly departmental training schedules in advance.
• Work closely with General Manager, Heads of Department, and Area Director of Learning and Development for training coordination.
• Oversee property induction programs and ongoing evaluations of training initiatives.
• Identify strategic training partners when suitable and promote e-learning engagement.
• Monitor participants of external courses to ensure effective application of learned skills.
• Head quality planning activities and supervise a quality assurance committee responsible for conducting quality checks, including recruitment and performance management.
• Set quality objectives, conduct monthly quality meetings, and facilitate action plans to maintain high standards.
• Monitor guest feedback and staff performance to identify strengths and areas for enhancement.
• Assist in delivering new hire and refresher training sessions as needed.
• Review Global Brand Compliance assessments and partner with department heads to implement improvements.
• Champion continuous quality and performance improvements hotel-wide.
• Identify and address quality-related training needs through targeted programs.
• Collect and analyze data for regular statistical reporting.
• Conduct internal audits and inspections to assure compliance with standards.
• Coach and motivate management and staff with strong influencing abilities.
• Handle special projects and other tasks delegated by management.
• Communicate important updates within hotel operations to prevent misinformation and rumors.
• Maintain familiarity with company policies, operational standards, Trust You, and Quality-related systems.

Performance Metrics

• Learning and Development Audits and Peer Audits
• Brand Audits
• Trust You feedback monitoring
• Management of Learning & Development budget

Qualifications and Skills

• Positive and proactive orientation toward work.
• Sound operational decision-making capabilities.
• Self-development and effective self-management skills.
• Bachelor’s degree or equivalent combination of education and relevant work experience.
• At least 2 years of experience in Learning & Development roles within the hospitality sector with proven success.
• Demonstrated progression in managing and directing learning or organizational development in multi-unit settings.
• Exceptional oral and written communication skills.
• Proven ability to design and lead effective learning programs for diverse, multicultural, and multi-hierarchical groups.
• Comprehensive understanding of people strategy and organizational effectiveness drivers.
• Strong organizational and project management skills.
• Capability to develop innovative training content.
• Cultural sensitivity and ability to collaborate with diverse teams.
• Effective teamwork and communication skills, including delivering constructive feedback.
• Excellent interpersonal and leadership abilities.
• Robust management skills with multitasking and prioritization aptitude.
• Adaptability to fast-paced, evolving work environments.