Assistant Manager - Homecare

Job Overview

The Assistant Manager in Homecare at Sukino Healthcare plays a pivotal role in managing and optimizing daily operations to enhance customer satisfaction and company revenue. This position is based in Coimbatore, Tamil Nadu, and focuses on supervising teams, ensuring quality service, and improving financial collections.

Key Responsibilities

• Oversee lead conversations through Aster, board line, and sales channels to drive engagement and conversion.
• Supervise all supervisors' daily tasks, encouraging their active involvement in generating referrals, gathering reviews, and collecting payments on delayed accounts.
• Ensure supervisors strictly follow customer consent protocols for all clients.
• Work towards increasing the frequency of homecare visits and boosting monthly revenue.
• Engage with customers directly to resolve issues such as poor performance of in-house and vendor staff or supervisor visit lapses.
• Monitor and liaise with the Homecare Billing department to recover outstanding dues and clarify billing-related queries.
• Maintain and update the Aster lead tracking system monthly to maximize lead conversion through cost management and enhancing customer confidence in staff utilization.
• Provide support and collaboration with all team members to achieve organizational goals.

Skills and Qualifications

• Effective communication and negotiation skills for handling customer interactions and team coordination.
• Experience in leadership roles with a focus on team supervision and performance monitoring.
• Strong problem-solving abilities addressing customer complaints and staff issues.
• Familiarity with billing procedures and payment collection processes.
• Proficiency in using lead tracking tools and CRM systems.

Additional Information

This role involves continuous interaction with supervisors and customers, requiring a proactive approach to management and an emphasis on enhancing operational efficiency and revenue growth.

Salary Details

The salary range offered for this position is INR 30,000 to INR 50,000 per month.