Assistant Manager, Guest Experience

About lululemon

lululemon is a leader in innovative performance apparel designed for activities such as yoga, running, and training. Known for advanced technical fabrics and functional design, the company crafts products and experiences that inspire movement, growth, connection, and well-being. Our strength lies in innovation, a commitment to retail stores, investment in people, and the meaningful relationships we establish in every community. We strive to foster positive change that supports a healthier, thriving future, including an equitable, inclusive, and growth-driven workplace.

Role Overview

The Assistant Manager, Guest Experience plays a vital role within the store leadership team by ensuring team members and guests enjoy excellent daily experiences. This position involves leading floor operations to build, manage, and develop the team, creating a welcoming culture of belonging and growth, and guaranteeing the delivery of exceptional guest service aligned with company values.

Core Duties

• Establish and nurture an inclusive, respectful team environment where diversity is celebrated and supports productivity and enjoyment.
• Engage employees by clarifying how their contributions drive store and company success.
• Implement and communicate the Store Manager's vision for the team and store.
• Assist in recruiting and assembling a diverse, capable team with varied backgrounds and skills to achieve performance goals.
• Promote continuous, equitable learning and growth through feedback, coaching, mentoring, and development check-ins.
• Manage team performance, including direct feedback, recognition, documentation, and addressing concerns promptly.
• Handle employee issues and escalate as needed in collaboration with internal support resources.
• Lead exceptional guest experiences by evaluating guest connection and product knowledge levels, supporting staff improvements through coaching.
• Provide leadership on the retail floor, making timely operational decisions to ensure effective coverage and workflow.
• Address guest feedback and resolve escalations to ensure guest satisfaction.
• Collaborate with management to analyze business metrics like profit and loss statements to inform strategic planning, sales targets, and staffing.
• Maintain product presentation and visual merchandising standards by overseeing stock recovery, restocking, destocking, and minor visual adjustments.
• Open and close the store following established procedures.
• Ensure compliance with safety policies to preserve a secure workplace.
• Perform all duties in alignment with company policies, procedures, and laws.
• Manage delegated areas of budget control and labor allocation.
• Lead a designated group of store employees as assigned by the Store Manager.

Desired Qualities

• Embraces and promotes inclusion and diversity, creating environments where differences are valued.
• Upholds integrity by acting honestly, fairly, and ethically.
• Demonstrates leadership, inspiring and empowering team members.
• Delivers an exceptional, inclusive guest experience through team engagement.
• Builds teams that maximize achievements by encouraging unique contributions and perspectives.
• Employs logical problem solving and timely decision-making skills.
• Applies strategic thinking aligned with company vision, considering broad consequences.
• Leads teams effectively through change and uncertainty.
• Communicates interactively with clarity and understanding.

Job Requirements

• Legal authorization to work in the store’s country.
• Reliable transportation to travel to the assigned store.
• Availability for varied shifts including early mornings, evenings, overnight, weekends, and holidays.
• Minimum of one year of people management experience.
• At least one year of leadership experience involving business operations, administration, and managing projects or processes.
• Preferred but not mandatory qualifications include a high school diploma or GED, bachelor’s degree or equivalent, one year of retail management, and experience in recruiting, hiring, or staff training.

Work Environment

• Workplace includes bright lighting and loud music.
• Tasks are performed both collaboratively and independently.
• May involve managing conflicts, mediating disputes, or calming guest-related issues.
• Requires engaging with new and existing community members to develop relationships.
• Some work may be computer- or technology-based, including virtual meetings.
• Involves moving through the store for most of the shift; occasional extended sitting periods may occur.
• Occasionally requires lifting boxes up to 30 pounds (13.6 kg).

Compensation and Benefits

• Hourly base pay ranges from $27.75 to $37.75, adjusted to meet local minimum wage laws.
• Eligibility for a target bonus of 25% based on performance.
• Total target hourly compensation ranges approximately $34.69 to $47.19.
• Comprehensive benefits including extended health and dental, mental health plans, paid time off, retirement savings with matching, employee discounts, fitness and yoga classes, parenthood top-ups, and extensive development programs.
• Additional support through people networks, mentorship, and leadership development series.

Additional Information

This position fills an existing vacancy. Initial openings at new pop-up stores are treated as new vacancies, while subsequent openings at the same location are considered existing vacancies. Benefits and incentive programs have eligibility requirements and may be subject to modification without prior notice.