Assistant Manager - Collections
Mumbai, Maharashtra, India · Full Time
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- Experience
- 5–10 yrs
- Salary
- INR 40,000 – INR 65,000 / month
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Us
Raaho, operated by Quick Digital Technologies Private Limited, is an emerging digital freight technology firm dedicated to connecting truckers with transporters and third-party logistics providers across India. We are expanding our team in Thane, Mumbai, and seek an Assistant Manager for Collections.
Role Overview
This managerial position requires leading a team responsible for field and telephonic collections, ensuring timely recovery of dues. The role also includes handling reconciliation sheets using Excel, proactive customer engagement for timely follow-ups, cross-team coordination internally, and physical customer meetings 2-3 days weekly.
Key Responsibilities
- Supervise and guide a collections team managing both on-ground and telephonic collection efforts.
- Ensure punctual recovery of payments and ownership of collection outcomes.
- Maintain and manage reconciliation sheets accurately in Excel.
- Engage customers for timely interventions to address collection delays.
- Coordinate effectively with internal departments to facilitate collections.
- Meet customers in person multiple times a week to strengthen relationships and resolve issues.
Candidate Profile
- Possess 5 to 10 years of proven experience in collections, preferably, within freight, logistics, or closely related sectors.
- Strong understanding of collections processes specific to the freight and logistics industry.
- Ability to professionally communicate and influence senior stakeholders, including owners of transporters and 3PL firms.
- Confidence in handling professional correspondence and calls, commanding respect at senior levels.
- Proficiency in Excel for data reconciliation and reporting.
- Leadership skills to manage and motivate a collection team toward timely results.
Benefits and Perks
- Competitive fixed salary complemented with performance-based incentives.
- On-roll employment inclusive of medical insurance coverage for the employee's family.
- Annual performance appraisal with opportunities for salary increments.
- Opportunity to develop and advance career rapidly within a fast-growing organization.
Level
Entry