Assistant Manager

About the Role

As an Assistant Manager at Space Station Self Storage located in Slough, you will play a vital part in ensuring the store operates efficiently while delivering outstanding customer service. You will assist the Store Manager and assume their responsibilities during their absence, alongside managing key aspects of the store and employee performance. This full-time position requires working five days a week out of seven, which includes some weekends and bank holidays.

Key Responsibilities

• Drive sales efforts by converting prospects and assisting customers in making well-informed choices.
• Meet or exceed sales targets by capitalizing on available opportunities.
• Maintain exceptional customer service standards, promptly resolving complaints and addressing customer concerns in line with company values.
• Organize staff rotas, provide sales training, delegate duties, and support employee performance management.
• Motivate the team through positive reinforcement and guidance to improve performance and achieve targets.
• Lead by example to help the team meet budgets and reach results with enthusiasm and urgency.
• Take charge of the store during the Store Manager’s absence, completing necessary reports and driving store development and revenue growth alongside the manager.
• Ensure proper store administration by adhering to company systems, policies, and procedures.
• Develop, implement, and monitor effective marketing plans to enhance store visibility and sales.
• Engage with the local community by networking with shops and businesses to promote the store brand.
• Maintain high standards of site safety, cleanliness, and health for both staff and customers.
• Participate in Corporate Social Responsibility initiatives by dedicating 1% of working time to volunteer or fundraising activities.

Candidate Profile

• You enjoy varied tasks, possess excellent communication abilities, and can deliver outstanding customer experiences.
• You have experience in managing people and demonstrate self-motivation.
• You have strong numeracy skills and are well-organized.

Benefits and Rewards

• Competitive salary of £35,056 per year.
• Staff discounts on storage solutions and retail products.
• Comprehensive training and development programs.
• Attractive bonus scheme.
• Contributory pension plan.
• 30 days annual leave including bank holidays.
• Access to employee perks and additional benefits after qualifying periods.

About Space Station

Space Station is part of the Heitman group since 2020, focusing on expanding their brand across the UK. Committed to core values such as friendliness, reliability, trustworthiness, and professionalism, the company aims to deliver excellence consistently. They foster a diverse and inclusive working environment to enhance team capabilities and performance.