Assistant General Manager

Job Overview

We are seeking a skilled and results-driven Assistant General Manager to lead the sales performance, showroom management, customer experience, and workforce productivity at AVR Swarna Mahal Jewellery. The ideal candidate will have extensive knowledge in jewellery retail, leadership capabilities, and a strong focus on growing revenues while maintaining operational excellence.

Key Responsibilities

• Formulate and execute sales plans to meet monthly, quarterly, and annual revenue goals.
• Track showroom-specific sales results, profitability, and key performance metrics.
• Manage day-to-day showroom activities ensuring adherence to company guidelines and standard procedures.
• Supervise and inspire Store Managers, Floor Managers, Sales Managers, and their teams to enhance sales productivity.
• Monitor sales conversion rates, average purchase values, customer loyalty, and repeat purchasing.
• Deliver outstanding customer service and professionally manage escalated complaints.
• Coordinate inventory management for gold, diamond, silver, and fashion jewellery with Purchasing and Inventory departments.
• Maintain stock control processes including audits, security protocols, and loss prevention.
• Analyze sales data, market trends, competitor behavior, and customer preferences to find opportunities for growth.
• Organize and implement promotional activities, festive campaigns, and customer interaction events.
• Collaborate with Human Resources for workforce planning, hiring, training, performance review, and employee development.
• Ensure attractive visual merchandising and high standards of product presentation within showrooms.
• Review operational expenditures and apply strategies to enhance productivity and profitability.
• Prepare comprehensive sales and operations reports for senior leadership review.
• Support new showroom openings, business scaling, and continuous process improvements.