Assistant Front Desk Manager

Position Overview

Join Le Méridien Hotels & Resorts as an Assistant Front Desk Manager in Doha, Qatar. This role involves processing guest check-ins, verifying identities and payment methods, assigning rooms, and issuing room keys. You'll maintain precise accounts for guests, ensure rate accuracy, and handle billing verification and adjustments. Daily reporting, including cashiering and closing, is a key responsibility.

Primary Duties

• Manage guest check-ins by confirming identity, payment, room assignment, and issuing keys.
• Create and adjust guest accounts based on specific needs and record Marriott Rewards details.
• Verify billing and secure payments before handing over room keys, handle all payment forms, vouchers, refunds, and charges.
• Prepare and review daily operational reports, logs, and contingency plans.
• Provide guests with directions, hotel information, and accommodate requests by coordinating with staff and ensuring follow-up.
• Balance receipts and secure the cash bank at shift start and end, adhere to accounting procedures, and notify security of any theft incidents.
• Support management in training, evaluating, counseling, motivating, and coaching front desk employees; serve as a role model and first contact for fair treatment policies.
• Foster positive workplace relationships, assist team in achieving common goals, and address employee concerns appropriately.
• Uphold company policies, report safety issues, complete required safety training, maintain professionalism, confidentiality, and protect company assets.
• Greet guests warmly, anticipate their service needs, assist guests with disabilities, and express genuine gratitude.
• Communicate clearly using professional language, handle telephone calls with proper etiquette, and accurately prepare written documents.
• Ensure high-quality service standards are met consistently.
• Use computers and POS systems to enter and retrieve information efficiently.
• Physical duties include standing, sitting, or walking for extended periods and handling light objects up to 10 pounds without assistance.
• Perform additional reasonable tasks as assigned by supervisors.

Qualifications

• Minimum of a high school diploma or G.E.D. equivalent is required.
• At least one year of relevant work experience in a similar role.
• At least one year of supervisory experience.
• No specific licenses or certifications are mandatory.

Additional Information

Location: Conference Centre Street, Doha, Qatar, 14022.

Employment Type: Full-time, onsite.

Position Type: Non-management.

Le Méridien and Marriott International are equal opportunity employers, committed to diversity and inclusive environments. We value cultural richness and aim to provide authentic, chic, and memorable experiences to guests who appreciate refined hospitality.

If you enjoy connecting with culturally curious and creative guests and are motivated to create memorable moments, consider joining our team in Doha.