Assessing Support

About the Role

Join Tower Insurance, a proud New Zealand-founded insurer dedicated to delivering innovative, straightforward, and rewarding experiences for customers and communities. Our core mission is to assist people during unexpected events by doing what's right, especially during challenging times.

As an Assessing Support team member, you will manage the entire motor repair process, ensuring smooth progress and exceptional customer care throughout.

Key Responsibilities

• Act as the central communication link between customers, assessors, repairers, and claims teams, ensuring all parties are coordinated and customers are well-informed during the repair journey.
• Oversee assessments and repairs from initiation to completion, proactively addressing any obstacles to guarantee efficient, accurate, and timely work delivery.
• Provide outstanding customer service through regular updates, effective problem-solving, and commitment to simplifying and reducing stress throughout the claims process.

Success Indicators in the First 6-12 Months

• Establish strong, trusting relationships with customers, assessors, and partner builders, facilitating seamless claims experiences and maintaining high customer satisfaction.
• Effectively manage assessment and repair schedules, ensuring claims move forward efficiently, deadlines are met, and all outstanding quotes, invoices, and inquiries are promptly handled.
• Develop comprehensive technical knowledge of assessment and repair processes, confidently managing scope, costs, invoicing, and complex queries to deliver high-quality, cost-effective claim resolutions.

Candidate Requirements

• Familiarity with house insurance policies related to repairs and assessments.
• Minimum of 3 years experience in the Insurance or Financial Services sector, preferably in assessing or claims management.
• Advantageous to have knowledge of house repair processes.
• Strong understanding of claims insurance principles.
• Insight into how repair strategies are influenced by policy provisions.
• Experience in managing claims workflows, supplier relationships, reporting, and administrative tasks while ensuring quality results and adherence to service standards.
• Solid grasp of assessment and loss adjusting concepts, adept at handling invoices within delegated authority, prioritizing tasks, and achieving timely claim resolutions.

Benefits and Company Culture

• Paid parental leave: 26 weeks for primary carers and 4 weeks for partners.
• A paid day off on your birthday.
• 22 days annual leave plus two extra days and option to purchase up to eight additional days.
• Wellness leave available.
• Opportunities for career growth and internal advancement.
• Flexible working arrangements and a modern, appealing Auckland office environment.
• Discounts on Tower insurance products.
• Complimentary life insurance coverage.

Application Process

If you are passionate about transforming the insurance experience and eager to make a meaningful impact, please submit your CV and a cover letter highlighting your qualifications and enthusiasm for this role. Applications are reviewed upon receipt; early application is encouraged.