Armed Forces Post Office (APO) Clerk

Role Overview

We are looking for a meticulous and dependable APO Clerk to support the Postmaster in managing the Army Post Office's operations. This role involves handling incoming and outgoing mail, ensuring compliance with postal standards, and providing clerical support to ensure efficient functioning of APO services.

Primary Responsibilities

• Sort and allocate both personal and official mail accurately.
• Confirm that outgoing mail contains correct postage, addresses, and necessary endorsements.
• Retrieve and process letter mail from collection points.
• Organize, bundle, and label mail for appropriate dispatch routes.
• Maintain timely records and dispatch schedules for mail items.
• Redirect and forward mail as required to APO personnel.
• Assume responsibility as APO Finance Clerk including managing postage supplies.
• Apply postal regulations effectively for domestic and international mail, especially for dispatch to the US and other countries.
• Provide clerical coverage throughout APO operating hours ensuring smooth service delivery.
• Adhere to OASIS policies, directives, and maintain necessary compliance documentation.
• Carry out additional duties assigned by the Postmaster or Support Services Manager.

Additional Duties

• Monitor inventory and cash flow to support operational efficiency.
• Maintain high levels of customer satisfaction through effective service management.
• Facilitate customer requests in accordance with postal process regulations.

Technical Skills and Competencies

• Proficient in Microsoft Office applications, particularly Excel and Word.
• Capable of delivering excellent front-desk customer service.

Behavioral and Leadership Competencies

• Demonstrate professionalism and commitment to workplace safety.
• Strong communication abilities both individually and within teams.
• Adherence to program policies, Department Code of Conduct, and related guidelines.
• Ability to engage confidently with staff, customers, and management.
• Leadership capability to guide and direct team members as necessary.
• Effective organizational and task management skills, including delegation.

Qualifications and Requirements

• Essential: Knowledge of cash handling processes.
• Desirable: Experience with SAP and possession of an Associate degree or higher in Management.
• Possession of a valid Driver’s License is mandatory.
• Proven background in postal services, logistics, or similar operational environments.

Physical and Security Requirements

• Must be capable of lifting weights up to 70lbs (32kg).
• Able to stand for periods up to 4 hours continuously.
• Must be eligible to obtain and maintain a US Secret security clearance or Australian equivalent, alongside required medical clearances.