Appointment Setter – Warm Inbound Leads

About the Role

Zaffel, a rapidly expanding lead generation and digital marketing agency based in Wigan, supports service businesses in industries such as home improvement, dental care, healthcare, and other local services. We seek a confident, personable, and organised Appointment Setter to assist our clients in converting inbound leads into scheduled appointments. This position exclusively handles warm leads from inquiries generated via advertising campaigns, websites, or lead forms, eliminating cold calling from your responsibilities.

Responsibilities

• Contact new inbound leads promptly on behalf of clients.
• Follow up with leads swiftly after initial inquiries.
• Engage with customers across diverse industry sectors.
• Ask relevant questions to qualify potential customers.
• Schedule appointments, consultations, surveys, or callbacks as required.
• Persistently follow up with leads who do not respond to initial contact attempts.
• Maintain accurate and updated lead statuses and notes within the CRM system.
• Utilize provided scripts and processes while ensuring natural conversational flow.
• Identify opportunities to enhance the conversion rate from leads to appointments.

Candidate Profile

• Confident and at ease communicating over the phone.
• Friendly, professional, and personable demeanor.
• Skilled in building rapport naturally with clients.
• Proficient in guiding conversations and asking appropriate questions.
• Persistent in outreach without being intrusive or pushy.
• Highly organised with strong attention to detail.
• Reliable and responsive to new leads at short notice.
• Comfortable using CRM software and quick to learn new tools.
• Fluent in both spoken and written English.

Preferred Experience

Experience in appointment setting, telesales, customer service, recruitment, call handling, or sales is advantageous; however, priority is given to candidates with strong communication skills and the right attitude.

Important Notes

This role involves handling warm inbound leads generated via marketing efforts rather than cold calling. The objective is to understand each lead's needs and guide them towards the appropriate next step without aggressive sales tactics.

About Zaffel

Zaffel is a lead generation agency located in Wigan, specialising in assisting service businesses with converting more inquiries through paid advertising, content creation, websites, CRM systems, and automation. As the company grows rapidly, there are numerous opportunities for personal and professional development within the business.

If you enjoy phone conversations and want to help businesses turn inquiries into clients, we welcome your application.