Applications Packager

About Datacom

Datacom is a leading technology provider across Australasia, combining advanced technology, skilled professionals, and expertise to help organisations succeed in a fast-evolving environment. We serve a diverse range of sectors including government, enterprises, and growing businesses, dedicated to delivering impactful and meaningful results for our customers and communities.

Role Overview

The Applications Packager role involves delivering essential application packaging services for our managed service clients. You will work within a collaborative team, handling both contracted and project-based work requests.

Key Responsibilities

• Lead the full lifecycle of application packaging, including repackaging, testing, deployment in both routine operations and projects.
• Oversee application lifecycle management such as discovery, analysis, troubleshooting, deployment support, and optimization.
• Coordinate with project teams, clients, and stakeholders to plan, scope, and complete application-related projects on schedule and within budget.
• Create and update operational documentation, standards, and knowledge bases to ensure smooth transitions to business-as-usual teams.
• Diagnose and resolve packaging and deployment problems promptly to minimize disruptions and uphold service quality.
• Employ enterprise-level tools, frameworks, and ITIL-guided processes to deliver dependable, compliant application services.
• Identify and implement continuous improvement strategies to enhance efficiency, lower costs, and improve customer satisfaction.
• Establish and maintain strong client relationships through effective communication, professionalism, and proactive follow-up.
• Support pre-sales activities like bid responses, solution design, proof-of-concept trials, and scoping discussions.
• Complete governance, reporting, forecasting, time tracking, and project administration accurately and punctually.
• Foster productive working connections across teams, serving as a trusted adviser to customers, colleagues, and partners.
• Mentor junior team members, sharing expertise and promoting ongoing growth in team capabilities.
• Exhibit ownership and accountability in issue resolution and contribute to cultivating a high-performance team culture.
• Assist with after-hours project and operational tasks, when necessary, to meet client and organizational commitments.
• Commit to continuous professional development via learning, certifications, and team capability building initiatives.

Candidate Profile

The ideal candidate will have at least 5 years of IT industry experience, preferably with an IT managed service provider, including around 3 years specifically in an Application Packaging role. Strong expertise is expected in packaging tools such as InstallShield and Master Packager, along with a deep understanding of Windows 10/11 and MacOS operating systems. Familiarity with endpoint management solutions like System Center Configuration Manager, Intune, VMware Workspace ONE, and Jamf is essential.

Successful candidates will demonstrate excellent troubleshooting aptitude, exceptional customer service, communication, and prioritization skills, and be confident working independently with minimal supervision. Flexibility and readiness to embrace rapid change are necessary, as is availability to travel to Datacom offices, client sites, and industry events when required.

Culture and Benefits

Joining Datacom means becoming part of a team focused on your career growth, wellbeing, and making meaningful contributions. We offer leading learning and development programs, parental leave, wellbeing support, and various employee benefits.

Our workplace fosters empowerment, inspiration, and inclusion, encouraging curiosity and innovation. Whether developing new skills, solving complex challenges, or collaborating with top industry professionals, you will be part of a team dedicated to making a positive difference.

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development
• Access to top learning platforms and future skills training
• Recognition programs celebrating outstanding work
• Attractive employee discounts and financial wellbeing benefits
• Opportunity to perform meaningful work with real impact