Application Support Specialist

About the Company

Based in Canberra, our company delivers advanced technology solutions across diverse industries. We pride ourselves on a skilled and committed team dedicated to providing exceptional application services.

Job Overview

We are seeking a seasoned Application Support Specialist to join our Canberra team. This role involves offering comprehensive technical support to ensure reliable application performance.

Key Duties and Responsibilities

• Deliver technical assistance to clients through phone, email, and face-to-face interactions.
• Diagnose and solve application issues promptly.
• Continuously monitor application health and functionality.
• Escalate complex problems to specialized teams when necessary.
• Work closely with developers and team members to enhance application features and resolve issues.
• Create and maintain documentation for support procedures.
• Keep abreast of emerging industry trends to enhance support quality.
• Participate in after-hours support duties as required.

Qualifications and Skills

• Bachelor's degree in Computer Science, IT, or related discipline.
• At least two years of experience in application support or equivalent roles.
• Proficient in SQL and managing databases.
• Strong troubleshooting capabilities for technical challenges.
• Excellent interpersonal and client-service communication.
• Ability to work autonomously and collaboratively within teams.
• Detail-oriented with solid task prioritization abilities.
• Possession of an active baseline security clearance.

Benefits and Work Environment

• Competitive remuneration package with benefits.
• Exposure to innovative and advanced technology tools.
• Supportive, team-oriented workplace.
• Opportunities for professional advancement and skill development.