Application Specialist - TrakCare

About Allevia Hospitals

Allevia Hospitals, formerly known as MercyAscot, ranks among New Zealand's largest private healthcare providers, delivering surgical and allied health services through integrated care strategies and tailored health plans. Our commitment centers on enhancing the healthcare experience for every patient.

Role Overview

We are seeking a dedicated Applications Specialist for our ICS team located at Allevia Hospital Epsom. This permanent full-time position involves providing ongoing support, maintenance, and improvements to our Patient Administration System/Electronic Medical Records (TrakCare) platform.

Key Responsibilities

• Deliver technical assistance and functional guidance to system users.
• Execute system administration duties such as user onboarding, managing access permissions, and adjusting workflows.
• Offer database administration and upkeep services.
• Ensure data integrity, optimize system performance, and collaborate with end users and vendors to implement configuration changes and system enhancements.

Candidate Profile

• Possession of tertiary qualifications in IT Health Informatics or a related field.
• Between 3 to 5 years' experience with large-scale enterprise applications; familiarity with TrakCare is highly beneficial.
• Proven background supporting ERP applications, preferably in the healthcare sector.
• Strong understanding of clinical operations and working knowledge of clinical software and informatics.
• Proficient in reporting, data analysis, and interpretation, with experience using tools like JReports.
• Excellent interpersonal skills capable of engaging effectively with colleagues, senior leadership, and clients.

Organizational Values

At Allevia, prioritizing patient needs is central. Our collaborative culture emphasizes learning from experience, accountability, and future-focused solutions to ensure outcomes reflect our commitment to quality care.

Benefits

• Competitive salary packages.
• Medical insurance subsidy after completing two years of employment.
• Eligibility for Long Service Leave.
• Holiday closure during Christmas and New Year periods.
• Convenient free parking facilities nearby.
• Discounted gym memberships and access to E-cycles.
• Pharmacy discounts and reduced hospital fees.
• Access to multiple retail discounts via the Boost programme.

Additional Information

This role requires candidates to be current residents of New Zealand with permanent work eligibility. Applications will be accepted until midday on 21 September 2026, with the possibility of earlier closure.