AI Presales Engineer
Sydney, New South Wales, Australia · Full Time
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- Salary
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- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
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Job description
About the Role
This position as an AI Presales Engineer within NiCE offers an exciting opportunity to work closely with the Sales team supporting strategic AI-driven solution sales, either as complementary offerings to the CXone platform or as standalone products. The role serves as a key technical advisor, connecting cutting-edge technology to clients' business value through discovery calls, detailed technical evaluations, demonstrations, and proof of concepts.
Key Responsibilities
- Collaborate with sales colleagues to drive significant deal opportunities.
- Engage in exploratory discussions and detailed technical analyses with clients.
- Develop and present tailored presentations and demonstrations.
- Design technical solutions that fit customer requirements.
- Analyze client needs to provide insightful technical guidance.
- Work cross-functionally to enhance products and respond to client feedback.
- Offer technical support throughout the sales cycle.
- Keep informed on competitors and conduct comparative analyses.
- Lead internal technical training sessions.
Qualifications
- Prior experience as a consultant, sales engineer, or in a related technical presales role.
- Background in enterprise software, focusing on automation or contact center solutions.
- Proficient in JavaScript programming and scripting.
- Familiarity with low-code platforms and conversational AI technologies is advantageous.
- Excellent presentation and communication capabilities.
- Innovative thinker with a strong design orientation.
- Quick learner who can effectively grasp and explain new technology concepts.
About NiCE
NiCE Ltd., publicly traded on NASDAQ, supports over 25,000 companies worldwide, including 85 of the Fortune 100, in delivering exceptional customer experiences, combating financial crime, and promoting public safety. NiCE’s software handles more than 120 million customer interactions daily and monitors over three billion financial transactions. With a reputation for innovation in AI, cloud, and digital technologies, NiCE employs over 8,500 staff across more than 30 countries.
Equal Opportunity
NiCE is committed to fostering an inclusive workplace and considers all qualified applicants without discrimination on grounds such as race, color, religion, national origin, age, sex, marital status, ancestry, neurodiversity, disability, veteran status, gender identity, sexual orientation, or any other legally protected category.