AI Data Strategy Program Manager - AI Data Service Operations (Safety Model Operations)

Overview

Our company prioritizes candidates who currently have the legal right to work in Singapore without requiring visa sponsorship. The AI Data Service and Operations (ADSO) team provides annotation services for safety and non-safety data and search operations for all of the firm's international products, supporting the building of a robust data security ecosystem globally. The Safety Model Operations (SMO) team within ADSO is accountable for developing, optimizing, and maintaining machine learning models and operation workflows that uphold TikTok's Trust & Safety systems, ensuring automated safety models effectively identify harmful content and maintain a secure user environment worldwide.

Key Responsibilities

• Manage end-to-end delivery of projects related to content safety model training and evaluation data, encompassing requirement analysis, solution design, execution, and ongoing optimization to guarantee timely, high-quality outcomes.
• Comprehend deeply the business objectives and data needs communicated by algorithm, product, and other teams, leading data production strategy development and iteration to convert complex issues into scalable data solutions.
• Develop and continually enhance standardized workflows, operational standards, and quality assurance systems for data production, targeting bottleneck elimination and boosting efficiency through designing mechanisms, deploying tools, and automation.
• Serve as the main project leader, collaborating closely with algorithm, product, annotation, operations, and other cross-functional teams, adeptly managing timelines and resolving blockers and risks to achieve project goals.
• Construct quality evaluation and review mechanisms that leverage data monitoring, root cause analysis, and case studies to perpetually enhance project delivery quality and team effectiveness, laying down reusable best practices.

Qualifications

• Bachelor's degree or higher in Computer Science, Data Science, Statistics, Information Management, Artificial Intelligence, or equivalent fields coupled with 5 years of relevant professional experience.
• Superior logical thinking and ability to decompose problems; adept at swiftly understanding business needs and crafting actionable, executable data production plans.
• Proven experience managing full project cycles and designing and standardizing processes; skilled at pinpointing and driving optimization initiatives with a system-thinking, solution architecture perspective.
• Comprehensive knowledge of machine learning and large-scale model data production pipelines, covering key phases and quality checkpoints from data collection and annotation through model training and evaluation.
• Strong analytical skills capable of detecting process issues and opportunities through insightful data analysis, with proficiency in SQL and Excel for analytical assessments and retrospectives.
• Exceptional communication skills across functions, capable of aligning resources, driving execution, and producing well-structured, precise project documentation and reports.
• Highly motivated with a strong sense of ownership, able to proactively resolve problems and achieve results in a fast-paced, multi-tasking setting.

Preferred Skills

• Experience in managing model data production, data labeling or annotation projects, or designing data solutions.
• Hands-on expertise with data analysis languages and tools such as Python and R.
• Background in automation, tooling development, or establishing quality management frameworks.
• Experience with AI Agents, Large Language Models, or Prompt Engineering is a considerable advantage.

About TikTok

TikTok is a leading platform for short-form mobile video, dedicated to inspiring creativity and bringing joy. Operating headquarters in Los Angeles and Singapore with additional offices worldwide, TikTok fosters a creative, inclusive, and innovative culture aiming for impactful growth and groundbreaking user experiences.

Equal Opportunity & Diversity

The company is committed to cultivating an inclusive workplace that embraces diverse skills, experiences, and cultural perspectives. By celebrating diversity and inclusion, the company strives to reflect the global communities it serves and imbue its mission with authenticity and joy.