Agentic AI Engineer

Position Overview

We are seeking an Agentic AI Engineer to become a vital part of our team based either in Helsinki or Dublin. In this role, you will take ownership of the platform layer that powers our comprehensive go-to-market (GTM) AI agent program. This includes managing shared infrastructure, event routing mechanisms, data integration points, deployment pipelines, and the observability systems that every AI agent relies on. This is a software engineering position focusing on the development and deployment of production-grade services on Google Cloud—not merely workflow automation.

What We Look For

• A strong enthusiasm for agentic AI and its transformative capabilities in automation.
• Systemic thinking with an emphasis on maintainable design.
• Experience managing on-call responsibilities for critical production services.
• Ability to communicate effectively with non-technical GTM stakeholders, translating business problems into sound infrastructure solutions.
• Comfort in a rapidly evolving environment and confidence to define and establish emerging operational patterns.

Essential Qualifications

• Proven experience building, deploying, and managing production software systems with personal accountability for operation and reliability.
• Hands-on experience integrating multiple third-party services using REST APIs and webhooks from the ground up.
• Applied knowledge of large language models (LLM) in production environments, including launching LLM-backed agents or services and managing associated evaluation, safety guardrails, cost optimization, and latency.
• Proficiency with Google Cloud services such as Cloud Run or Google Kubernetes Engine (GKE), Pub/Sub, Cloud Scheduler, Workflows, along with Cloud Logging and Monitoring.
• Competence in SQL and BigQuery, including writing queries and connecting applications to read, write, and manage data effectively.

Preferred Experience

• Familiarity with Google-native AI tools such as Vertex AI, Agent Builder, and Gemini API.
• Direct integration experience with CRM and customer experience platforms like Salesforce, HubSpot, Gainsight, or Zendesk APIs.
• Background in Revenue Operations (RevOps), Sales Operations (SalesOps), or Marketing Operations (MarketingOps) related fields.

Key Responsibilities

• Develop and maintain the shared infrastructure that supports all AI agents within the GTM organization covering business development, sales, customer success, and support functions.
• Ensure consistent connectivity and integration of agents with tools such as Salesforce, Gainsight, and Zendesk.
• Own and update the GTM Agent Registry—a comprehensive catalogue of all AI agents including their purposes, owners, and review timestamps.
• Implement and oversee observability frameworks with dashboards and logs to monitor agent activities and promptly identify issues.
• Maintain data integrity by acting as the authoritative source for the Golden Record stored in BigQuery.

Compensation and Benefits

• Competitive remuneration package including equity participation options.
• Provision of high-quality work equipment and a home office allowance for fully remote employees.
• Health care benefits plus leisure time insurance.
• Annual budget set aside for personal learning and development.
• Sports and wellbeing allowances to support a healthy lifestyle.

About the Company

Supermetrics is committed to enabling marketing intelligence through data, handling about 15% of global advertising expenditures via our platform. We transform marketing data into actionable insights that boost business performance and refine strategy. Our offerings serve over 200,000 businesses spanning a global network of agencies and major clients such as Shopify, HubSpot, and Nestlé. Since our inception in 2013, we've expanded to over 400 diverse, growth-oriented professionals united by trust, transparency, and customer-first values. Our culture fosters inclusivity, teamwork, and continuous improvement. We champion diversity and equality, creating a respectful environment for all. Join us as we revolutionize data-driven marketing.

We utilize AI in our recruitment processes to match candidates efficiently and ensure seamless scheduling, while all final hiring decisions and detailed interviews remain human-led.