Agent - Spa Desk

Position Summary

Manage scheduling of spa and salon services for individuals and groups through a reservation software system. Contact guests to confirm bookings, address inquiries about available services, and update reservation and cancellation records throughout the day. Communicate last-minute changes to service providers and resolve scheduling conflicts under supervision.

Welcome guests upon arrival by verifying identity, offering a general overview of spa facilities, and assisting with spa check-in. Actively promote and sell spa and salon services along with related products.

Handle financial transactions, including securing an assigned cash bank, ensuring accurate cash balances, obtaining change for expected daily business, and safeguarding cash. Process payments and obtain authorizations when necessary. Record and manage employee cash tips. Reconcile, scan, and submit transaction receipts to Accounting.

Report any maintenance needs to Engineering and promptly communicate accidents, injuries, or unsafe work conditions to management. Uphold all company policies and procedures strictly, maintain professional appearance and confidentiality, and protect company assets.

Deliver exceptional customer service by welcoming and acknowledging guests per company standards, anticipating guest needs, assisting disabled guests, and expressing genuine appreciation for their patronage. Communicate clearly and politely with guests and colleagues, maintain quality assurance standards, and work collaboratively with team members.

Physical duties include sitting, standing, or walking for extended periods, and moving objects up to 10 pounds without assistance. Perform additional reasonable tasks assigned by supervisors.

Preferred Qualifications

• Minimum education: High school diploma or G.E.D. equivalent
• Work experience: Less than one year in a related field
• No supervisory experience required
• No licenses or certifications required

Additional Information

• Annual company bonus available
• Position type: Non-management
• Work schedule: Full time, on site
• Location: Ras Abu Abboud Street, Doha, Qatar

Equal Opportunity Employer Statement

The Ritz-Carlton and Marriott International embrace diversity and inclusion, providing equal opportunities regardless of disability, veteran status, or other legally protected statuses. Our brand culture revolves around high standards known as the "Golden Standards," including employee commitments, service values, and creed. Team members are expected to embody these standards and contribute to the brand's excellence.

Joining The Ritz-Carlton means becoming part of a global hospitality leader known for delivering outstanding guest experiences and fostering a supportive and proud workforce.