Admissions Counselor (Remote)

About Us

UpGrad is a leading online education platform focused on creating future-ready careers by delivering industry-relevant programs through an engaging digital learning experience. We offer courses in areas such as Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship. We aim to support working professionals in enhancing their skills and advancing their careers.

Role Overview

We are seeking a highly customer-centric Admissions Counselor who thrives in dynamic environments and enjoys engaging with prospective learners. The role involves generating leads, understanding customer requirements, and facilitating a seamless sales cycle. Successful candidates should be comfortable making numerous daily calls and collaborating with channel partners to generate interest, qualify prospective students, and finalize enrollments.

Key Responsibilities

• Advise potential students on various online and executive education offerings.
• Assess learner goals and suggest programs that align with their career aspirations.
• Manage inbound and outbound leads, screen prospects, and drive enrollment conversions.
• Maintain strong relationships through regular, personalized communication with candidates.
• Clearly communicate program features, tuition fees, financing options, and admission procedures.
• Meet monthly targets for enrollments and revenue.
• Keep detailed and accurate records of all lead interactions and sales activities in CRM systems.
• Work closely with marketing and operations teams to ensure a smooth admission process.
• Stay informed about industry developments, competitor offerings, and product updates.

Candidate Profile

• One to three years of experience in Admission Counseling, Academic Counseling, Inside Sales, or Education Sales roles.
• Prior experience in EdTech or similar sectors is highly desirable.
• Strong skills in consultative selling and managing objections.
• Excellent verbal and written communication proficiency.
• Capability to perform in a fast-paced, quota-driven environment.
• Familiarity with CRM tools and sales methodologies.
• Undergraduate degree in any field is required.

Benefits and Culture

• Direct collaboration opportunities with senior leadership influencing business growth.
• Role offers significant impact combining strategic responsibilities and business partnership.
• Fast-moving, entrepreneurial environment with ample professional growth and learning prospects.
• Contribute to a prominent and respected EdTech organization's mission.

Additional Information

This position is remote and located in India. Only candidates with a minimum of one year of relevant experience are eligible to apply. The role offers a competitive salary and starts immediately. There is one vacancy available. The initial contract duration is three months. Salary details are competitive but not disclosed explicitly.