Administration Manager

About the Position

We seek an Administration Manager to join the Western Specialist Centre (WSC), a prestigious healthcare provider based in Melbourne, Australia. This remote role functions as an extension to the WSC's reception and administrative team, aiding in patient call overflow and essential administrative operations to deliver an exceptional patient experience.

Key Responsibilities

• Manage inbound and outbound patient phone calls effectively.
• Book, reschedule, and cancel appointments in an organized manner.
• Process referrals and conduct follow-ups with patients diligently.
• Maintain accurate data entry and manage patient records.
• Coordinate appointments and handle calendar management tasks.
• Send SMS communications and offer general administrative support.
• Utilize the Practice Management System (PMS) to log activities and maintain records.

Candidate Requirements

• Strong proficiency in spoken and written English.
• Mandatory prior experience in international BPO environments.
• Background in customer service, administration, virtual assistance, or healthcare support roles.
• Exceptional attention to detail and capabilities in accurate data entry.
• Dependable internet connectivity and a dedicated remote workspace.
• Calm, empathetic, and professional communication skills.
• Experience with Australian healthcare systems or processes is a plus.

Application Details

• Candidates must provide a current resume/CV.
• Submit a brief voice note or video introduction (approximately 2 minutes) showcasing spoken English and telephone etiquette.
• Include details of availability and preferred working shifts in Australian Eastern Standard Time (AEST).
• Applicants must be available to join immediately; no notice period allowed.
• For direct interview, contact HR Ajanta at provided phone number.