Call Quality Analyst

Overview

We are seeking candidates, including freshers, to fill the position of Call Quality Analyst. This role requires good English communication skills and fundamental knowledge of Excel. Preference will be given to candidates with prior experience as QA or Customer Care Executive in an International BPO environment.

Key Responsibilities

• Monitor and professionally listen to inbound and outbound calls.
• Provide clear and confident feedback on call quality to the Team Leader through detailed Excel reports.
• Adhere strictly to company protocols, quality benchmarks, and call handling procedures.
• Report complex customer issues to the Team Leader promptly.

Requirements

• Experience ranging from 3 months up to 2 years in BPO sectors such as Quality Assurance, Customer Service, Tele calling, or related positions; freshers are welcome.
• Fluency in English with excellent verbal communication and interpersonal skills.
• Strong listening skills and effective problem-solving capabilities.
• Capability to work the evening shift from 3:00 PM to 12:00 AM.

Compensation and Benefits

• Salary package between ₹15,000 to ₹20,000 per month, negotiable for experienced candidates.
• Travel allowance included in addition to a competitive salary range of ₹16,000 to ₹18,000 per month.
• Home pick-up and drop-off services available for locations in and around Kolkata.
• A professional, growth-focused work environment offering career development opportunities in the BPO/customer service industry.
• Comprehensive training and ongoing support to facilitate success in the role.

Additional Information

Interested candidates can contact HR Ajanta at 9073625086 for immediate interview scheduling.