Admin Support - Resource Coordinator

About the Role

Join a leading global professional services organization where you will develop future-centric skills and gain exceptional experiences. You will contribute within a flexible, diverse, and inclusive environment powered by technology and AI, working collaboratively across services to help businesses, people, and the planet prosper.

Key Responsibilities

• Oversee and manage planning requests and modifications submitted by engagement teams, critically assessing plans where necessary.
• Track staff availability, resolve conflicting bookings, and identify resource shortages.
• Coordinate the annual year-end resource planning process.
• Evaluate engagement data to ensure optimal allocation of resources within business units.
• Prioritize client bookings when appropriate to maximize resource effectiveness.
• Generate weekly utilization and chargeability reports, scrutinizing data for inconsistencies and conducting investigations as needed.
• Prepare comprehensive monthly forecasts and related analyses for business units.
• Maintain up-to-date annual headcount projections.
• Support client service teams in understanding and following resourcing procedures.
• Collaborate with Learning and Development to schedule resources for training sessions.
• Keep counsellor and buddy details current within the internal Lead system.

Candidate Requirements

• Strong proficiency with Microsoft Office applications, especially Excel at intermediate to advanced levels.
• Prior experience working in professional environments involving large teams; background in workforce planning or resource coordination is advantageous but not mandatory.
• Interest in resource management and enthusiasm for implementing best practices.
• Basic understanding of financial drivers and key performance indicators in professional services, particularly relating to production and utilization, or a willingness and aptitude to learn these concepts.

Additional Information

This position is embedded in a company committed to creating value across clients, society, and the ecosystem, leveraging data, AI, and advanced technologies. The organization operates across 150+ countries and provides a spectrum of services including assurance, consulting, tax, strategy, and transactions.