Activities Assistant

About Ballynahinch Castle

Ballynahinch Castle Hotel, part of the prestigious Relais & Chateaux group, offers a distinctive luxury guest experience set in a stunning 700-acre estate located in Connemara, Ireland. The property is dedicated to providing guests with memorable outdoor and hospitality experiences.

Role Overview

We are seeking an enthusiastic and guest-oriented Activities Assistant to join our team. This role is ideal for an organized, proactive individual who enjoys interacting with guests and thrives in a dynamic environment. The Activities Assistant will support the Activities Manager in organizing and delivering a range of onsite and offsite activities ensuring each event runs efficiently and guests receive exceptional service throughout their stay.

Key Responsibilities

• Assist the Activities Manager with managing and coordinating all guest activities both onsite and offsite.
• Support the planning of activities with weekly, daily, and monthly schedules.
• Collaborate closely with Reservations, Reception, and Front of House teams to align activity bookings with guest reservations.
• Serve as a key contact for fishing club members, managing their bookings, inquiries, and ongoing communications.
• Maintain a friendly and visible presence in front-of-house areas, assisting guests with activity questions and suggestions.
• Ensure all equipment for activities is well maintained, organized, and in proper working condition.
• Oversee fishing club memberships and timely collection of fees.
• Verify accurate billing of guests for all tailored activities and associated services.
• Manage the activities and concierge communications inbox, responding to guest inquiries within two days.
• Participate actively in guest activities such as guided walks, fishing lessons, art tours, hikes, and picnics; comprehensive training will be provided.
• Provide support to other hotel departments during slower seasons, including assisting Reception and Portering with guest luggage and maintaining high front-of-house standards.
• Consistently promote a professional, courteous, and helpful attitude toward guests and coworkers.

Candidate Profile

• Previous employment or experience in hospitality, customer service, concierge, or tourism roles.
• Strong organizational and time management capabilities.
• Excellent communication skills and interpersonal effectiveness.
• A passionate commitment to delivering outstanding guest experiences.
• Ability to work both independently and collaboratively within a team environment.
• Detail-oriented with strong problem-solving aptitude.
• Interest or experience in outdoor activities such as fishing, hiking or estate-related guest offerings is a plus.
• Flexibility and adaptability to varying work demands.
• Maintain a consistently professional, positive, and welcoming approach.

Compensation and Benefits

• Extensive training programs and opportunities for career growth.
• Subsidized accommodation for staff.
• Supportive and professional workplace culture.
• Employee Assistance Program available.
• Meals during working hours provided.
• Uniform supply included.
• Access to onsite gym facilities.
• Discounts on hotel stays, dining, and activities.