Account Manager, Workshop

About Partly

Partly, headquartered in Austin, TX with offices in London, Christchurch, and Auckland, is revolutionizing repair infrastructure. We empower repair professionals with cutting-edge AI trained on over a million car models and a billion parts to enhance repair accuracy and efficiency across the $2 trillion automotive industry.

Role Overview

As an Account Manager focusing on workshops, you will manage post-sale collaborations with mechanical and service workshops using PartlyRepair. You will ensure new workshops onboard successfully, become active weekly users, and gain continued value from our platform. This operational role requires hands-on involvement with data, issue resolution, and feedback communication to product teams.

Key Responsibilities

• Take ownership of relationships handed over from Sales and drive workshop onboarding and weekly platform adoption.
• Manage adoption, client retention, and identify opportunities for account expansion through increased usage or upselling.
• Resolve problems from initial reporting to final solution by collaborating with Support, Product, and Engineering teams.
• Represent workshop concerns and feedback internally to guide product and commercial priorities.
• Utilize data analytics to monitor workshop health, feature engagement, and growth signals.

Desired Skills and Experience

• Background in customer success or account management with experience in post-sale customer relationship and retention, preferably within B2B environments.
• Hands-on operational approach, comfortable analyzing CRM data and addressing issues directly.
• Effective communicator capable of engaging with workshop owners, engineers, and senior management.
• Proactive mindset with strong ownership and ability to work autonomously in a fast-paced setting.
• Strong aptitude for process improvement and systematization of repetitive tasks.
• Preference for familiarity with automotive or mechanical workshop operations including parts procurement and service workflows.
• Additional advantage for experience in marketplaces, infrastructure, or B2B SaaS technical products.

Additional Information

If your background does not match all criteria but you believe you have the potential to excel, we encourage you to apply.

Compensation & Benefits

• Daily catered healthy lunches in multiple offices.
• An annual wellness allowance of $1,500 for health and fitness activities or medical needs.
• Three months fully paid parental leave for primary caregivers and a flexible phased return to work.
• Modern, engaging office environments designed for collaboration and convenience.
• Commuting benefits such as paid parking or allowances for office attendance of four days per week or more.
• An office-first culture with flexible scheduling to support work-life balance.
• Immediate access to annual and sick leave with trust-based time management.
• Company-wide social events, including regular happy hours, monthly lunches, and global offsites.
• Charitable donation matching of 33% for GiveWell-listed charities.
• Equity ownership through share options with a four-year vesting period and a one-year cliff at a nominal strike price.

Relocation Support

We provide generous relocation assistance for candidates moving to Partly headquarters from other locations or countries.