Account Manager

Role Overview

As an Account Manager at Concentrix based in Singapore, you will be responsible for managing a portfolio of advertiser or agency accounts to ensure retention, growth, and delivering long-term value through the success of advertising campaigns.

Key Responsibilities

• Oversee multiple advertiser/agency accounts, driving client satisfaction and campaign success.
• Analyze campaign results and deliver data-based advice to improve performance.
• Spot opportunities to increase client investment, including upselling and cross-selling.
• Serve as the primary contact after sales to guarantee excellent client experience.
• Conduct regular performance and business review meetings sharing strategic insights.
• Work closely with product and technical teams to troubleshoot and enhance campaigns.
• Identify and mitigate risks to client retention and campaign outcomes.
• Educate clients on new advertising formats, targeting, and platform updates.
• Leverage data insights to promote best practices in AI-powered advertising solutions.
• Maintain meticulous CRM records tracking account status and engagement.
• Collaborate with Customer Acquisition teams to ensure seamless client onboarding and campaign launch.
• Advocate client feedback internally to inform product development and market approach.
• Build and nurture strong relationships with key stakeholders, positioning the advertising platform strategically.
• Achieve or exceed revenue retention and growth objectives within assigned accounts.

Candidate Requirements

• Bachelor’s degree preferred with a minimum of 2 years’ experience in account management, client services, or customer success related to digital advertising or ad tech.
• Deep familiarity with campaign performance indicators such as CTR, conversion rates, and ROAS.
• Proven capability managing and expanding advertiser budgets across digital channels, along with solid data analysis skills.
• Excellent communication and ability to build strong client relationships.
• Knowledge or interest in AI-driven advertising platforms and emerging ad formats is advantageous.
• Experience using Salesforce.com or similar CRM tools is essential.
• Strong organizational skills, adept at managing multiple accounts simultaneously.
• Proactive problem solver committed to client success.
• Comfortable in a fast-paced, innovative product environment.

Additional Information

• This is a permanent, full-time position requiring on-site presence at the office located at 80 Pasir Panjang Rd, #15-83/84 Mapletree Business City II, Singapore 117372.
• Work schedule is Monday to Friday.
• Candidates must comply with privacy and information security protocols, safeguarding personal data and adhering to security policies.

Application Details

Interested candidates meeting the above qualifications are encouraged to apply. Only shortlisted applicants will be contacted.