Account Manager - UAE

About the Role

Talabat, a member of the Delivery Hero Group headquartered in Berlin, is a leading local delivery platform operating in over 70 countries. We strive to provide a fast and seamless delivery experience to our customers. We are seeking an Account Manager based in Dubai to manage and expand relationships with our restaurant and vendor partners. This position requires acting as the primary contact, aiding partners in enhancing their platform presence, boosting sales, and maintaining high satisfaction levels.

Key Responsibilities

• Forge and nurture enduring relationships with existing restaurant and vendor partners to ensure their satisfaction and loyalty.
• Act as a trusted consultant by offering insights and recommendations to support the growth of partner businesses on our platform.
• Leverage data analysis of sales, operations, and partner engagement metrics to identify opportunities to improve menu offerings, pricing, promotional activities, and delivery efficiency.
• Perform regular business evaluations with partners to review outcomes, explore potential growth avenues, and strategize future plans.
• Spot opportunities for upselling, cross-promotions, and performance optimization within the partner portfolio to increase order volume and revenue.
• Assist partners in enhancing their content, including menu layout, images, and delivery schedules, to increase customer engagement.
• Coordinate marketing campaigns and promotional deals aimed at boosting partner order counts.
• Work collaboratively across departments such as Marketing, Logistics, and Operations to meet partner needs and promptly address any issues.
• Manage contract negotiations and renewals to foster equitable and strategic partnerships.
• Ensure that partners adhere to agreed service levels and operational standards, including delivery quality and availability.

Candidate Requirements

• A bachelor's degree in Business, Marketing, or a related discipline.
• Between 2 to 5 years of experience in account management, sales, or partner success roles; background in food technology, fast-moving consumer goods, or e-commerce is advantageous.
• Strong analytic aptitude, with proficiency in data dashboards, Excel, or Google Sheets for evaluating performance and generating actionable insights.
• Excellent interpersonal, negotiation, and communication skills.
• A customer-centric approach dedicated to delivering value to partners.
• Self-motivated with the capability to operate independently in a dynamic and fast-moving environment.

Additional Information

Work from our vibrant Dubai office located at City Walk, where innovation meets a lively work culture.

• Wellness benefits including sponsored healthcare and gym memberships to support your overall wellbeing.
• Opportunities for personal and professional growth with recognition programs to acknowledge your development journey.
• An inclusive workplace that embraces diversity with team members from around the world.
• Be part of the fastest-growing online food ordering network where your contributions make a significant impact.
• Engage in company events, cultural experiences, and sports activities that foster team bonding and enjoyment.
• Enjoy daily amenities such as fresh fruits, coffee lounges, and dedicated wellness rooms designed for comfort.