Account Manager
Sydney, New South Wales, Australia (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- Hybrid
- Resume
- Required to apply
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Job description
About Us
Based in Sydney, New South Wales, Ideagen is a global company that supports safety and compliance across many industries through its software solutions. The Digital Sales department is searching for an Account Manager to join their team under a hybrid working model, requiring three days per week onsite in Sydney.
The Account Manager will be responsible for maintaining and expanding relationships within a portfolio of mid-market customers. This role encompasses driving revenue through account growth, renewals, and customer retention while managing the complete sales process from onboarding through contract negotiations to renewal and expansion.
Key products in the Ideagen suite include Plant Assessor, OpCentral, OnePlace, Damstra, and Mail Manager among others.
Responsibilities
- Oversee and cultivate a portfolio of mid-market customer accounts.
- Manage the complete customer lifecycle including onboarding, contract renewals, upselling, and account expansion.
- Discover and pursue opportunities for additional revenue through upselling and cross-selling.
- Maintain accurate sales pipeline and forecasting records using Salesforce and HubSpot.
- Use a consultative sales approach to fully understand client requirements and tailor solutions effectively.
- Act as the main liaison ensuring customer satisfaction, retention, and long-term success.
- Work collaboratively with Pre-Sales, Solutions Consultants, and Customer Teams to maximize customer value.
- Lead deal negotiations and contract executions adhering to commercial policies.
- Stay updated on product innovations and relevant market trends.
Requirements
- Proven experience as an Account Manager or equivalent role, preferably in SaaS.
- Track record managing existing accounts focused on growth, retention, and customer success.
- Proficiency in Salesforce and HubSpot, particularly in managing pipelines and forecasting.
- Experience managing structured sales processes and complex deal cycles.
- Familiarity with MEDDPIC or equivalent sales methodologies.
- Strong communication skills with the ability to engage stakeholders at various levels.
- Experience or familiarity with compliance, governance, or health and safety technology is advantageous but not required.
About Ideagen
Ideagen powers critical safety processes globally, from aviation to healthcare and food safety, helping protect millions daily through its software solutions. The company has a worldwide presence including offices in America, Australia, Malaysia, and India, and embraces AI to enhance workplace efficiency. Ideal candidates are adaptable, curious, and willing to leverage AI tools.
Additional Information
Salary details will be discussed in subsequent stages of the recruitment process. If you meet the criteria, the Talent Acquisition team will contact you for the next steps. Ideagen promotes a flexible and inclusive hiring process and welcomes requests for reasonable adjustments with confidentiality assured.