Account Manager (Russian Speaker)

About the Role

At finera., the Account Manager will have full responsibility for a designated portfolio of merchants, ensuring they maximize the value gained from our payment solutions. This position requires fostering enduring, trusted partnerships, gaining comprehensive insight into each merchant's operations, and proactively advising them to boost performance, optimize processes, and enhance retention. The role covers all phases of the customer journey from seamless onboarding to continuous expansion and strategic evolution. Collaborating closely with various internal teams, the Account Manager will anticipate clients' needs, tackle challenges, spot growth opportunities, and guarantee a dependable, high-quality service experience.

Key Responsibilities

• Serve as the principal liaison for assigned clients, cultivating strong strategic relationships with main stakeholders.
• Acquire a profound understanding of clients' objectives, obstacles, and workflows to provide customized support and actionable guidance.
• Facilitate new client onboarding to ensure complete adoption of services.
• Deliver performance analyses to boost product engagement and adoption rates.
• Collect, analyze, and present customer feedback to pinpoint areas for service and product improvements.
• Collaborate across departments to prioritize enhancements based on client input and market dynamics.
• Track client health metrics, forecast risks, and execute proactive retention strategies to mitigate churn.
• Identify and pursue upselling opportunities benefiting both client growth and company revenue.
• Generate and share regular performance reports, leveraging data to recommend optimizations and improve results.
• Partner with sales, onboarding, compliance, finance, and support teams to ensure a unified client experience.
• Address and resolve complex client issues promptly, escalating when necessary while maintaining client trust.
• Contribute to the creation and refinement of training materials and support documentation.
• Assist in shaping and implementing the overall account management strategy aligned with company goals.
• Enhance client engagement through community-building activities, fostering networking and shared knowledge.
• Manage key performance indicators such as Net Promoter Score, Customer Satisfaction, retention, and portfolio growth.
• Stay current on industry trends, competitor activities, and emerging technologies to maintain a competitive advantage.

Candidate Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline.
• Demonstrated experience in customer-facing positions, preferably in FinTech or technology sectors, with a track record of building relationships and delivering value.
• Exceptional communication and interpersonal skills enabling effective engagement with diverse stakeholders.
• Strong analytical and strategic capabilities, using data to shape decisions and approaches.
• Familiarity with CRM systems, especially Salesforce, and other client success tools.
• Self-motivated with the ability to thrive independently in a fast-moving, dynamic environment.
• Excellent organizational and multitasking skills for managing multiple priorities simultaneously.
• Fluency in English and Russian languages.
• Advanced skill in incorporating AI tools into daily operations to improve efficiency, quality, and innovation.

Benefits

• Attractive salary competitive with industry standards and commensurate with experience.
• Medical insurance coverage beginning on the first day of employment.
• Access to professional development resources and continuous learning opportunities.
• Office amenities including a variety of snacks, beverages, and refreshments daily.
• Work within a multinational environment that values a collaborative culture.
• Participation in regular team-building events and company-wide activities enhancing cross-team cooperation.