Account Manager - Qatar

Company Overview

Talabat is a key part of the Delivery Hero Group, a leading local delivery platform operating in around 65 countries globally. Headquartered in Berlin, Germany, Delivery Hero is publicly traded on the Frankfurt Stock Exchange and is included in the MDAX market index. Talabat aims to provide an exceptional delivery experience that is fast, simple, and convenient.

Role Summary

As the Account Manager for Talabat in Qatar, your primary responsibility is to manage and expand relationships with restaurant and vendor partners. You will be the central point of contact, assisting partners in maximizing their platform presence, increasing revenue, and ensuring excellent partner satisfaction.

Key Responsibilities

• Develop and sustain strong, long-lasting relationships with current restaurant and vendor partners.
• Drive high partner retention and satisfaction through proactive communication and outstanding service.
• Act as a trusted consultant providing partners with insights to support business growth on the platform.
• Analyze sales, operations, and engagement data to pinpoint areas of improvement in menu performance, pricing, promotions, and logistics.
• Offer actionable recommendations based on data metrics to enhance revenue and operational efficiency.
• Conduct regular business reviews to discuss outcomes, opportunities, and strategic growth plans.
• Identify opportunities for growth within assigned accounts, including upselling services and suggesting cross-promotional activities.
• Assist partners in optimizing their content such as menu layout, images, and delivery schedules to boost customer engagement and increase conversion rates.
• Recommend and help implement marketing campaigns and promotions to stimulate order volumes.
• Collaborate with Marketing, Logistics, and Operations teams to promptly resolve partner issues and support smooth onboarding and campaign rollouts.
• Negotiate and renew contracts ensuring balanced and strategic partnerships.
• Ensure partners adhere to service level agreements and maintain high operational standards, including delivery quality and availability.

Qualifications

• Minimum of two years' experience in Account Management, Sales, or Partner Success with preference for backgrounds in food technology, FMCG, or e-commerce sectors.
• Strong analytical capability with proficiency in data dashboards and spreadsheet tools such as Excel or Google Sheets for performance analysis and generating actionable insights.
• Exceptional communication, negotiation, and interpersonal skills.
• A customer-centric approach focused on providing tangible value to partners.
• Self-motivated and capable of managing work independently in a high-paced environment.
• Fluency in Arabic is mandatory.