Account Manager, Mid Market

About PayPal

PayPal has transformed global commerce for over 25 years by creating innovative and secure ways to move money, sell, and shop. Operating across about 200 markets, PayPal empowers both consumers and businesses worldwide to participate and prosper in the global economy. It connects millions of merchants and consumers through a proprietary payment platform that facilitates transactions online and in person, supporting various payment methods including bank accounts, PayPal and Venmo balances, credit/debit cards, cryptocurrencies, gift cards, and credit rewards.

PayPal offers merchants comprehensive payment solutions including authorization, settlement, instant fund access, exchange, returns, and risk management. It also enables cross-border commerce by simplifying international transactions and helping merchants broaden their global reach.

The company's culture is grounded in core values of Inclusion, Innovation, Collaboration, and Wellness, aiming to create a global team focused on customers, mutual care, and community impact.

Role Summary

As an Account Manager within PayPal's SMB team, you will manage a portfolio of roughly 80 high-value small and medium business merchants. Your responsibilities include nurturing and expanding relationships by identifying growth opportunities, increasing product adoption, and solving complex merchant challenges to drive transaction margin growth.

Key Responsibilities

• Serve as the sole commercial contact for assigned merchants, accountable for overall commercial success.
• Develop customized account plans and strategies tailored to strategically important merchants.
• Leverage AI-based tools for identifying growth, cross-selling, and risk alerts within your portfolio.
• Maintain accurate pipeline, forecasts, and health metrics, sharing best practices with junior account managers.
• Engage internal teams to promptly address merchant needs and resolve novel or ambiguous issues.
• Collaborate across departments to enhance process efficiency and quality.
• Use analytical judgment to recommend optimal merchant solutions and alternative options.

Qualifications

• A minimum of 3 years relevant experience coupled with a bachelor’s degree or equivalent education and experience.
• Preferably 5+ years managing high-value or strategic customer accounts with proven commercial results.
• Demonstrated ability to retain and grow complex business portfolios via cross-selling and upselling.
• Comfort using AI and commercial data for prioritizing opportunities and early detection of churn risks.
• Strong problem-solving skills capable of handling issues without established guidelines, ensuring sound commercial decisions.
• Excellent internal collaboration skills to mobilize teams, maintain sharp forecasting, and execute actions consistently.

Additional Information

Travel requirements are minimal, approximately 0%. The role is based onsite in Dublin but aligns with PayPal's hybrid work approach allowing flexible office and home workspace days.

PayPal emphasizes a fair, inclusive hiring process and does not charge applicants any fees. Candidates are cautioned against sharing passwords or OTP codes to avoid fraud. Official communications only come from PayPal domains.

Employee Benefits

PayPal supports employee wellbeing through comprehensive, flexible benefits addressing physical, emotional, and financial health. These include generous paid time off, healthcare coverage for employees and families, resources for financial security, and mental health support.

Diversity & Inclusion Commitment

PayPal is an equal opportunity employer, ensuring a workplace free from discrimination across a broad range of protected characteristics. Reasonable accommodations are provided to qualified individuals with disabilities.

The company fosters a diverse, inclusive culture where all employees feel valued and a sense of belonging, reflecting the merchants and communities served worldwide.