Account Manager

About Hungerstation

Hungerstation is a part of the Delivery Hero Group, a leading global local delivery platform operating in approximately 65 countries. Headquartered in Berlin, Germany, Delivery Hero has been publicly traded on the Frankfurt Stock Exchange since 2017 and is listed in the MDAX index.

Job Overview

The Account Manager will manage a diverse portfolio of clients, aiming to strengthen customer relationships and elevate client satisfaction and engagement levels.

Key Duties and Responsibilities

• Serve as the main liaison for all customer account management issues.
• Establish and maintain durable client relationships based on trust and satisfaction.
• Promote the organization's products and services to enhance client trust and mutual benefits.
• Guarantee timely and effective implementation of solutions that meet customer requirements and goals.
• Provide clear communication to both internal and external stakeholders on the progress of monthly and quarterly projects.
• Expand business opportunities within existing accounts and recognize areas for improvement to achieve sales goals.
• Monitor and forecast key account performance indicators such as quarterly sales and annual forecasts.
• Generate status reports concerning client accounts.
• Work collaboratively with sales teams to discover and develop business prospects within assigned regions.
• Address complex client inquiries or escalate issues when necessary.
• Adhere strictly to company policies, processes, and procedures to ensure consistent and controlled work practices.
• Participate in identifying opportunities that enhance operational procedures and overall efficiency.
• Contribute to maintaining a high-achievement work culture aligned with company values.

Requirements and Qualifications

• Possess 1-2 years of relevant professional experience.
• Proficiency in advanced Microsoft Office applications.
• Hold a Bachelor's degree in a related discipline.