Account Manager

About ELMO Software

Since its founding in 2002, ELMO Software has become a leading provider of HR technology solutions to over 2,000 mid-sized companies and more than one million users across Australia and New Zealand. Their ISO-certified platform spans the entire employee lifecycle and is built to scale with organizational growth. ELMO's HRIS system is highly flexible, allowing tailored configuration to match unique workflows. Through innovative tech, automation, data insights, and analytics, ELMO empowers HR professionals to influence key corporate decisions.

Life & Culture

Joining ELMO means becoming part of a dynamic, collaborative, and supportive workplace culture focused on personal growth and team impact. Benefits include:

• Hybrid work arrangement with a 3 days onsite : 2 days remote split
• Paid parental leave: 12 weeks for primary and 6 weeks for secondary caregivers
• Exclusive birthday leave, an annual "YOU" day, and connecting people leave allowing up to two weeks of work-from-anywhere opportunities
• In-house learning and development programs
• Active social and diversity clubs
• Wellbeing and mental health initiatives including EAP programs
• Flare benefits which provide discounts, novated leasing, and salary sacrifice options

Core Values

• Reimagine What's Possible: Innovation driven by openness and adaptability, always keeping people central
• Obsess over Customers: A relentless focus on positive customer impact
• Help Others Thrive: Supportive of colleagues, communities, and customers alike
• Be Fearlessly Optimistic: Maintaining positivity to enable meaningful change

Role Overview

Reporting to the Regional Account Director, the Account Manager will be responsible for nurturing and expanding a designated portfolio of clients in New South Wales. This role focuses on driving revenue growth, customer retention, and deepening client engagement across the full ELMO software suite.

Responsibilities

• Drive revenue expansion through renewals, upsells, cross-sales, and strategic account development within assigned client portfolios
• Develop and implement comprehensive account plans to identify growth opportunities, mitigate risks, and exploit white space
• Serve as the primary commercial liaison, managing daily interactions and cultivating multi-level relationships with key decision-makers and executives
• Lead regular account and business reviews to maintain engagement and alignment
• Ensure customer retention by monitoring account health, addressing adoption or commercial risks, and encouraging broader adoption of solutions
• Promote adoption of ELMO's AI-driven features by demonstrating their value in enhancing efficiency, employee experience, and compliance
• Manage and update opportunities and pipeline data accurately in Salesforce
• Collaborate closely with Pre-Sales, Sales, Customer Experience, Product, and Marketing teams to advance opportunities

Qualifications and Experience

• At least 3 years of experience in B2B business development, account management, or customer growth
• Minimum 2 years in the technology sector, preferably in SaaS or related HCM/HRIS/Payroll solutions
• Proven track record of increasing revenue within existing client accounts through renewals and upselling
• Strong ability to form strategic partnerships and manage complex stakeholder relationships
• Experience working collaboratively across Sales, Marketing, and Solutions teams
• Excellent commercial acumen with persuasive negotiation and presentation capabilities
• Confident in articulating the advantages of innovative products, including AI-enabled technologies
• Outstanding verbal and written communication skills
• Experience with HR, payroll, or workforce technology is advantageous

Diversity & Inclusion

ELMO Software is an equal opportunity employer committed to diversity and inclusion, reflected in its Reconciliation Action Plan. The company prioritizes responsible AI use and data security, holding ISO certifications including ISO 42001:2023 and ISO 27001:2022, underscoring its adherence to high standards in handling sensitive employee information.

Recruitment Notes

Applications are handled internally with no external agency involvement. Candidates requiring accommodations during the interview process are encouraged to inform the Talent Acquisition team at any stage.