Account Manager - Gaming & Apps

About Snap Inc.

Snap Inc. is a technology firm dedicated to enhancing communication and daily life through innovative camera experiences. The company offers products such as Snapchat, a visual messaging platform that strengthens connections among friends and family, and subsidiaries including Specs Inc., Bitmoji, and Saturn focused on human-centric computing and digital services.

Role Overview

The Account Manager will drive advertising success by overseeing daily operations, nurturing client relationships, and ensuring the delivery of high-quality campaign results in the Gaming App and short drama sectors. This role specifically supports a selected group of China-based export advertisers including torso clients, providing an excellent opportunity to deepen expertise in China export advertising while gaining strong account management and platform skills.

Key Responsibilities

• Provide day-to-day management for a specific portfolio of China export advertisers, focusing on Gaming Apps and short drama clients.
• Manage multiple accounts within a torso book, prioritizing responsiveness, workflow discipline, and operational excellence.
• Collaborate with Client Partners and cross-functional teams to implement account strategies and achieve superior client outcomes.
• Establish and maintain strong client relationships through timely communication and dependable follow-up.
• Analyze campaign and account metrics to detect issues, identify growth opportunities, and recommend optimization tactics.
• Advise clients on campaign best practices, including creative testing, performance improvements, and scaling strategies.
• Act as a product ambassador for Snap’s advertising solutions, facilitating adoption of new and established products.
• Manage product beta engagements and assist clients in integrating relevant technologies.
• Coordinate internal teams to support campaign launches, troubleshooting, reporting, and ongoing account supervision.
• Recognize, escalate, and resolve client concerns by liaising with appropriate cross-functional groups.
• Maintain rigorous internal processes such as CRM accuracy, account tracking, and execution of key client actions.
• Prepare clear internal updates, reports, and client deliverables.
• Develop scalable operational approaches to enhance service quality and efficiency across torso accounts.
• Foster a positive team culture and contribute to shared collaborative practices.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least three years in digital advertising, account management, sales support, marketing, or comparable client-facing roles.
• Proven ability to engage clients or internal partners effectively in dynamic settings.
• Skilled in data-driven problem-solving and recommendation formulation.
• Exceptional organizational capability and meticulous attention to detail.
• Fluent in written and spoken English and Mandarin.

Preferred Attributes

• Experience working with China export advertisers or international digital campaigns.
• Background in supporting Gaming App, entertainment content, or short drama advertisers, or strong enthusiasm for these fields.
• Familiarity with digital media campaign execution or client success management.
• Ability to handle multiple priorities professionally within a structured torso client portfolio.
• Strong teamwork skills with a collaborative mindset that encourages early engagement.
• Keen interest in platform, product, and industry trends.
• Proven capacity to recognize patterns across accounts and develop standardized recommendations or best practices.

Additional Information

If you require accommodations due to disability or special needs, please provide the necessary information to support your application.

Company Culture
Snap Inc. emphasizes in-person collaboration with a "default together" policy requiring team members to work onsite four or more days weekly to foster culture, values, and partnership.

Equal Opportunity Employer
Snap is committed to diversity and inclusivity, offering equal employment chances regardless of personal characteristics, adhering to relevant laws.

Benefits

Snap provides comprehensive support including paid parental leave, extensive medical insurance, mental health resources, and competitive compensation sharing the company's success with employees and their families.