Account Manager, Enterprise Expansion

About Gorgias and the Role

At Gorgias, we envision a future where conversations lead commerce. We are developing a unified AI platform that facilitates authentic and intelligent customer interactions, transforming ecommerce into a seamless, personal, and human experience. Our focus areas include quality conversations, effortless shopping journeys, and personalized re-engagement beyond traditional marketing.

The Account Manager, Enterprise Expansion, is a pivotal part of our Sales Team, dedicated to growing Annual Recurring Revenue (ARR) through renewals and expanding existing enterprise accounts globally. This role involves managing around 120 major accounts, collaborating closely with Customer Success Managers (CSMs), and working across multiple teams to deliver exceptional solutions tailored to complex business needs.

Key Responsibilities

• Drive growth by identifying and executing upselling and cross-selling strategies to meet and exceed revenue goals.
• Develop strategic account plans in partnership with CSMs, aligned with customers’ business objectives.
• Build and maintain strong relationships with executive-level stakeholders to foster trust and advocacy.
• Collaborate with Customer Success, Product, and Legal teams to ensure smooth customer experiences and resolve challenges.
• Maintain up-to-date account records and insights in the CRM system to support informed decision-making.
• Travel occasionally (up to 3-4 weeks annually) for face-to-face client meetings to deepen relationships and gather insights.

Required Qualifications and Attributes

• 3-4 years of experience managing and selling into mid-market SaaS accounts with a gross merchandise volume (GMV) exceeding $5 million.
• Proven success in expanding portfolios exceeding $1 million in ARR through strategic account growth.
• Exceptional skills in building and influencing relationships with C-level executives and other key stakeholders.
• Strong ability to analyze data trends to spot risks and opportunities and deliver actionable insights.
• Excellent communication skills, capable of conveying technical details in business-centric language.
• Results-driven mindset with a focus on meeting and surpassing growth and retention targets.
• Highly organized to manage diverse accounts and priorities in a dynamic startup-like environment.
• Technical proficiency in using CRM and reporting tools, with eagerness to adopt new technologies.
• Adaptability and resilience to effectively handle challenges and changes.

Perks and Benefits

• On-target earnings (OTE) ranging from CAD 182,000 to CAD 202,000 within the L4 compensation band.
• Five weeks of vacation annually.
• Fifteen days of paid sick leave.
• Up to six weeks per year of full remote work allowance.
• Paid parental leave of 16 weeks.
• A monthly CAD 400 allowance for lunch expenses, provided via a company credit card.
• Private health insurance coverage and retirement pension plans.
• Home office setup support with up to CAD 900 for workstation expenses.
• Annual learning and wellness budget totaling CAD 2,600, including CAD 1,950 for job-related educational materials and CAD 650 for wellness initiatives.
• Quarterly online company-wide summits and yearly team and company retreat events to enhance community and collaboration.

Additional Information

AI tools such as ChatGPT, Claude, and Granola are regularly used within the company to enhance productivity and creativity. Employees have access to premium AI resources and dedicated annual budgets to explore new technologies, supported by internal knowledge sharing forums.

Personal data submitted during recruitment will be processed according to privacy policies, with the company committed to diversity, equity, inclusion, and providing accommodations during the hiring process if needed.