Account Manager - DACH Region

Company Overview

QuestionPro is an international leader in online survey and research software, serving over 2.5 million users across 40 countries. The platform provides comprehensive tools for creating surveys, distributing them, analyzing data, conducting polling, mobile tablet-based research, and visualizing results. With over ten years of innovation, QuestionPro supports Fortune 100 firms, academic entities, small businesses, and individual researchers, operating in a vibrant and expanding work environment.

Role Summary

The Account Manager for the DACH region will be based full-time onsite at the Pune Division. This role focuses on nurturing and expanding relationships with customers in Germany, Austria, and Switzerland. Key responsibilities include onboarding new clients, demonstrating the product suite, managing implementations, and ensuring high levels of customer satisfaction and retention.

Key Responsibilities

• Serve as the primary contact for clients in the DACH territory, addressing their needs related to survey and research software.
• Conduct comprehensive product demonstrations and support customer onboarding processes effectively.
• Coordinate internal teams and manage the implementation timeline to facilitate smooth adoption of the platform.
• Monitor the health of assigned accounts, identifying chances for upselling and cross-selling opportunities.
• Collaborate closely with sales, product development, and customer support units to solve client issues and enhance success rates.
• Collect and relay customer feedback to assist with localization and adaptations for regional requirements.
• Maintain updated customer and account records within CRM and other enterprise systems diligently.

Candidate Qualifications

• Proven expertise in managing accounts and establishing customer relationships, preferably in international or SaaS business contexts.
• Excellent verbal and written communication abilities with native or near-native German proficiency (minimum C1) and strong English skills; adept at conveying complex ideas to various stakeholders.
• Good understanding of online survey platforms, market research, or data analytics, enabling translation of client requirements into tailored solutions.
• Strong organizational skills to juggle multiple client accounts, prioritize responsibilities, and accurately document interactions within CRM applications.
• Collaborative approach to work, enjoying partnerships with sales, support, and product teams to ensure client satisfaction.
• Bachelor’s degree or equivalent experience in business, marketing, communications, or related fields.
• Comfortable working onsite in a dynamic, fast-moving environment, with adaptability to changing tools, processes, and customer expectations.
• Prior experience with DACH region clients or European markets and familiarity with B2B SaaS subscription models are advantageous.