Account Manager, Commercial

Company and Role Overview

Gorgias is pioneering the future of retail by making conversations the primary shopping channel. We develop a unified AI platform that sells, supports, and re-engages customers, enhancing ecommerce interactions to be more personal, seamless, and intelligent. Our mission centers on transforming every customer-brand interaction into a meaningful relationship through innovative AI technology.

Team and Position

The Account Management team, an integral part of the Sales Department, helps merchants optimize their customer experience for both efficiency and personalization on a large scale. This role focuses on expanding revenue through upselling add-ons to current customers, requiring strong collaboration with other departments. You will join a compact, dynamic team with opportunities to help shape future product launches and team growth.

Primary Responsibilities

• Manage a portfolio of existing ecommerce accounts emphasizing growth and upselling additional services.
• Execute the entire sales process from demonstrations to closing deals, typically with average contract values between $10,000 and $15,000, often finalized within three to five calls.
• Handle a fast-paced inbound sales pipeline alongside some outbound efforts targeting current account holders.
• Work collaboratively with Customer Success and Product teams to identify automation opportunities and advance customer outcomes.
• Leverage data analytics to uncover upsell prospects and efficiently prioritize sales outreach.
• Use targeted questioning to identify customer pain points and growth opportunities.
• Optimize sales strategies continuously to accelerate deal closures and meet or surpass sales quotas.

Candidate Profile

• Possess 2 to 3 years of experience in a sales closing role such as Account Executive or Account Manager in SaaS or ecommerce technology sectors.
• Demonstrate a history of consistently meeting or beating sales targets in fast-paced, high-volume settings.
• Capable of managing a large number of accounts simultaneously, balancing multiple active deals effectively.
• Exhibit strong skills in asking insightful questions to uncover and deepen customer value.
• Adopt a data-driven approach to recognize sales trends, predict upsell capacity, and measure performance.
• Maintain the ability to accelerate deal velocity without sacrificing consultative sales quality.
• Excel in time management and prioritizing outreach activities such as calls and follow-ups.
• Technically proficient and curious, capable of articulating how Gorgias improves customer experience and revenue growth.
• Possess strong communication abilities across verbal, written, and presentation formats.

Preferred Qualifications

• Experience working directly with ecommerce merchants or in a tech startup environment.
• Background advising or managing online stores and brands on e-commerce best practices.

Benefits and Perks

• Five weeks paid vacation annually.
• Fifteen days of paid sick leave.
• Opportunity for six weeks of full remote work per year.
• Paid parental leave for sixteen weeks.
• Monthly lunch allowance of CAD 400 with company credit card.
• Private health insurance and retirement pension included.
• Up to CAD 900 to equip a home office for comfort.
• Annual budget of CAD 2600 for professional learning and wellness, with CAD 1950 earmarked for work-related training and CAD 650 for wellness support.
• Quarterly online company-wide summits plus annual team and company retreats to enhance cultural connections.

AI Culture and Recruiting Policy

At Gorgias, artificial intelligence tools like ChatGPT and Claude are integrated into daily workflows to enhance productivity and creativity. All employees have access to cutting-edge AI technologies and an annual learning and development budget. Our recruitment process involves collection and processing of applicant data in accordance with our privacy policies.

Diversity & Inclusion Statement

We prioritize inclusivity and welcome candidates from diverse backgrounds to foster innovation and better decisions. Accommodations during application and interviews are available upon request.

Compensation

The annual salary range is CA$80,000 to CA$89,000.