Account Manager - Cloud

Role Overview

This role involves managing and nurturing lasting relationships with key clients, serving as the main liaison for allocated accounts to ensure exceptional customer satisfaction.

Key Responsibilities

• Build and sustain strong, long-term relationships with important clients.
• Serve as the primary contact for assigned accounts, guaranteeing superior client satisfaction levels.
• Identify fresh business prospects and grow current accounts through cross-selling and up-selling cloud-based offerings.
• Grasp customers' business and technical needs and transform them into appropriate cloud solution proposals.
• Collaborate extensively with Cloud Architects, Presales, Delivery, and Technical teams to craft relevant solutions and proposals.
• Create and present commercial proposals, presentations, and solution offerings to clients.
• Oversee the full sales cycle from spotting opportunities to negotiation, closing deals, and handing over to delivery teams.
• Maintain a robust sales pipeline and deliver accurate sales projections.
• Conduct regular reviews of accounts, identifying ways to enhance customer involvement and boost revenue.
• Negotiate contracts, pricing, and commercial terms within organizational policies.
• Keep track of market dynamics, competitors, and new cloud technologies to discover new business avenues.
• Ensure accurate and up-to-date customer and opportunity data in the CRM system.
• Coordinate internally to guarantee smooth implementation and delivery of sold solutions.
• Follow up on client issues and work with relevant teams to ensure swift resolution.
• Meet established sales, revenue, and customer retention objectives.

Candidate Requirements

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline is mandatory.
• 3 to 5 years of experience in Account Management, IT Sales, Cloud Sales, or delivering Technology Solutions.
• Proven track record managing B2B technology accounts and cultivating client relationships.
• Good knowledge of cloud computing concepts and services.
• Familiarity with cloud platforms like Microsoft Azure, AWS, or Google Cloud is a preferable asset.
• Experience in selling IT services, cloud solutions, managed services, or solutions related to digital transformation.
• Strong commercial acumen and negotiation capabilities.
• Proficiency managing sales pipelines and operating CRM software.
• Excellent communication, presentation, and relationship-building abilities.
• Capacity to interact effectively with both technical professionals and business stakeholders.
• Fluent in English, both in speech and writing.