Account Manager (Chinese Language)

About ARRISE

ARRISE is a leading service provider in the iGaming sector, partnering with top-tier clients such as Pragmatic Play, which is renowned globally for innovative online casino products. Our expansive network encompasses over 10,000 professionals worldwide and offices across multiple countries including the UAE, Gibraltar, Canada, India, and various European locations. We emphasize career growth, strategic partnerships, and an ambitious collaborative team environment committed to collective success.

Role Overview

The Account Manager role involves managing assigned client portfolios by ensuring customer satisfaction, guiding onboarding and integrations, and fostering long-term partnerships. The position significantly impacts revenue increase and requires liaison between clients and internal teams to deliver prompt solutions.

Key Responsibilities

• Serve as the main contact for designated clients, cultivating enduring relationships to enhance loyalty.
• Oversee client onboarding processes and facilitate product integration and launches.
• Collaborate with internal departments to meet client expectations with timely solutions.
• Aggregate and disseminate promotional offers from providers to clients.
• Detect and act on prospects for upselling and cross-selling services.
• Provide regular performance updates and KPI metrics to clients and leadership.
• Keep abreast of iGaming market trends to advise clients on opportunities.
• Address client concerns swiftly to uphold service excellence.
• Attend industry events and client meetings as necessary.

Candidate Qualifications

• 1 to 2 years’ experience in Account Management, Business Development, or Customer Success within the iGaming industry.
• Proven success in relationship management and driving account growth.
• Excellent interpersonal, negotiation, analytical, and problem-solving skills.
• Fluency in both Chinese and English, spoken and written.
• Proficiency with Microsoft Office; familiarity with CRM or project management tools is advantageous.
• Proactive and adaptable professionalism.
• Willingness to travel for client engagement and industry events.

Benefits Provided

• Comprehensive company training aligning with industry best practices.
• Supportive and friendly corporate culture focused on personal growth.
• Expansive growth opportunities within a dynamic international firm.
• Access to the ARRISE Learning Hub featuring gamified career development programs.
• Private health insurance coverage.
• Office-provided breakfast and lunch once weekly.
• Discounts through the Cloudigo application.
• Wellness allowance to support employee well-being.