Account Manager

About Barakah

Barakah is committed to transforming the food consumption landscape regionally by connecting businesses with surplus food to customers seeking quality products at reduced prices. This growing marketplace not only minimizes food waste but also fosters stronger businesses and promotes sustainability. Being part of Barakah means contributing to meaningful impact and economic value while supporting the company's ambitious regional expansion.

Role Overview

The Account Manager plays an active role in driving growth by overseeing and enhancing the performance of current partners transitioned from Business Development. This role involves actively safeguarding sales, boosting account outcomes, mitigating churn risk, and nurturing strong vendor partnerships.

Key Responsibilities

• Oversee a portfolio of active brand accounts.
• Track account performance utilizing dashboards and CRM tools.
• Detect early signs of inactivity, poor sales, and churn potential.
• Engage with vendors to initiate corrective measures.
• Enhance overall account performance.
• Clearly document any issues and actions undertaken.

Candidate Profile

• Prior experience in account management, customer success, vendor relations, partnerships, or related fields.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Capability to juggle multiple brands and priorities concurrently.
• Familiarity with dashboards, follow-up protocols, and CRM software.
• Demonstrated ownership and consistent follow-through.
• Proficiency in Arabic is mandatory; English language skills are advantageous.

Ideal Traits

• Proactive in identifying issues early and responsive in taking action.
• Root cause-oriented thinking rather than symptom-level responses.
• Maintains composure during challenging vendor interactions.
• Keen judgement on when to resolve problems independently and when to escalate.
• Active portfolio management mindset beyond reactive issue resolution.

What You Can Expect

Working at Barakah means joining a mission-driven environment focused on impactful work and real change. The culture emphasizes high ownership, initiative, clear communication, accountability, and effective execution. Opportunities to grow professionally, take on challenges, and influence the company’s growth trajectory are integral to this role within a fast-paced, low-bureaucracy setting.