- Experience
- 10+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Freshworks
Freshworks is dedicated to delivering straightforward service software that creates outstanding experiences for customers and employees alike. Our enterprise-grade yet easy-to-use solutions accelerate outcomes and improve productivity through a people-focused AI approach, trusted by over 72,000 companies worldwide including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music. With over 4,500 employees globally, we are shaping a fresh vision for business software.
Role Overview
As an Account Manager based in Singapore, you will be responsible for managing and expanding a portfolio of strategic and enterprise clients. Your role involves fostering long-term relationships, enhancing product utilization, spotting growth avenues, and boosting customer retention by working closely with both business and technical stakeholders across diverse industries.
Responsibilities
- Take ownership of strategic and enterprise accounts, crafting and executing account strategies to drive growth and retention while meeting revenue objectives.
- Manage the entire customer journey from onboarding through renewal and expansion, ensuring high engagement and satisfaction to achieve predictable revenue.
- Establish trusted executive-level relationships, deeply understand business challenges, showcase Freshworks' value and ROI, and position our platform as a critical technology partner.
- Spot opportunities for product adoption growth, cross-selling, and upselling, developing plans that optimize customer value and revenue expansion.
- Collaborate effectively with Customer Success, Solution Engineering, Marketing, Product, Support, and other teams to meet customer requirements and deliver exceptional experiences.
- Maintain comprehensive insights into account health, business priorities, renewal risks, and expansion prospects, providing accurate forecasts and actionable account intelligence.
- Represent Freshworks in key customer engagements and industry events within Singapore, building strong executive relationships and contributing insights to drive long-term company growth in the region.
Qualifications
- Over 10 years of quota-carrying SaaS sales experience within mid-market or enterprise sectors, consistently exceeding sales targets.
- Expertise in managing complex sales processes involving multiple stakeholders including enterprise IT and business leaders.
- In-depth knowledge of solution selling for software platforms such as IT Service Management, IT infrastructure, Employee Experience, CRM, or Customer Engagement tools that enhance operational efficiency and business outcomes.
- A customer-focused mindset with the capability to cultivate cross-functional partnerships and deliver results in matrixed organizational settings.
- Fluency in English, both spoken and written, to effectively interact with regional and global teams.
Territory
Your primary responsibility will be to foster growth and manage enterprise accounts in Singapore while collaborating with Asia-Pacific regional teams on shared strategic clients.
Additional Information
Freshworks embraces diversity and inclusion, fostering a workplace culture that supports individuals of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to equal opportunities, believing that workplace diversity enriches employee experience, community engagement, and business success. Join us to make a real impact.