Account Manager (2D Print and POSM)

About HH Global

HH Global is recognized worldwide as a leader in responsible marketing activation, partnering with prominent brands to transform growth ideas into measurable outcomes through sustainable marketing execution. With a presence in over 55 countries and a team exceeding 4,000 professionals, the company champions innovative and eco-conscious marketing solutions at scale.

Purpose of the Role

As an Account Manager for 2D Print and Point of Sale Materials (POSM), you will oversee client relationships and project delivery, driving innovative solutions and managing multiple vendor collaborations. This role requires close coordination with internal teams and local partners to ensure client challenges are addressed effectively, particularly within the pharmaceutical sector. The position is based in Düsseldorf with a hybrid presence between the client/vendor locations and home office.

Key Responsibilities

• Gather detailed briefs and specifications from clients, managing projects from initiation through delivery while recommending innovative alternatives.
• Provide technical guidance on projects, clearly communicating client demands to suppliers and ensuring exceptional customer service standards.
• Track project progress to guarantee timely and specification-compliant delivery, introduce improved methods and work collaboratively across departments utilizing HH Global’s comprehensive service offerings.
• Fulfill contractual obligations, prepare client presentations, manage account documentation, and maintain accurate reporting.
• Consistently deliver services exceeding agreed SLAs, adhering strictly to regulatory and company policies.
• Identify opportunities for organic growth within existing accounts by building strategic client relationships and applying value-driven sales techniques.

Essential Experience and Skills

• Proven client management skills, with experience working on client premises and handling multiple vendors to meet agreed SLAs and KPIs.
• Demonstrated expertise in 2D Print and POSM product/service areas.
• Strong commercial awareness with the ability to manage concurrent projects through effective prioritization and time management.
• Project management aptitude focused on process optimization and business development.
• Ability to diagnose unexpected project challenges and implement proactive solutions.
• Excellent communication abilities in both German and English, capable of influencing stakeholders at all seniority levels through verbal, written, and presentation skills.

Other Requirements

• Willingness to travel to the client site in Düsseldorf as required.

Inclusion & Diversity

HH Global fosters a culture of inclusion where employees’ authentic selves are valued. All qualified applicants are encouraged to apply, and accommodations are available during recruitment to support diverse needs.

Application Instructions

Please submit your application and resume in English to be considered for this position.