Account Management Specialist

About the Role

Join vTech Solution India Pvt. Ltd. as an Account Management Specialist based in Vadodara, working in a night-shift schedule. This position focuses on managing State, Local & Education (SLED) sector client accounts by serving as the primary contact, ensuring smooth account operations and collaborating with various internal teams to meet client needs and exceed expectations.

Key Responsibilities

• Serve as the main liaison for assigned SLED accounts, offering end-to-end support.
• Develop and nurture client relationships to boost satisfaction and retention rates.
• Coordinate efforts across departments including Recruitment, Delivery, Compliance, and Finance for streamlined client service delivery.
• Manage account processes such as onboarding, documentation, timesheet verification, and billing assistance.
• Address client inquiries promptly with professionalism.
• Keep client records, trackers, and reports up to date and accurate.
• Collaborate with senior account managers to align with client expectations and organizational procedures.
• Ensure compliance with SLED protocols, service level agreements, and company policies.
• Monitor and facilitate timely requirement fulfillment and closure activities.
• Participate actively in client discussions, reviews, and internal team meetings.
• Help resolve client escalations and operational issues effectively.
• Support account mapping and identify potential growth opportunities within existing accounts (non-sales focus).
• Analyze account performance data and gather client feedback for continuous improvement.
• Engage in initiatives to refine service delivery processes.
• Build collaborative relationships with all stakeholder groups involved.

Required Qualifications & Skills

• Bachelor's degree in Business Administration, Management, or related disciplines.
• Minimum of 2 years professional experience in account management, client services, staffing, or operational roles.
• Preferred experience dealing with State, Local, and Education clients or other government entities.
• Background in IT Staffing, IT Services, or IT Consulting is essential.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and capacity to manage time effectively.
• Fundamental understanding of client servicing and account management principles.
• Proficient in MS Excel, Word, and reporting tools for data management and communication.
• Ability to thrive in a dynamic, team-focused environment.
• Motivation to learn and advance within the account management field.

Core Competencies

• Client-focused mindset
• Meticulous attention to detail
• Problem-solving skills
• Teamwork and collaboration
• Flexibility and eagerness to learn

Why Work With Us?

• Gain valuable industry experience working with SLED clients.
• Enhance your skills in client and account management.
• Be part of a supportive and growth-oriented work culture.
• Receive opportunities for continuous learning and development.