Account Director

Job Overview

We are seeking an experienced Account Director to join a partner company based in Saudi Arabia. This role focuses on managing and expanding relationships with a portfolio of strategically significant enterprise clients within a global creative services framework. The position involves overseeing the entire client lifecycle from initial engagement through delivery, renewal, and growth, combining strategic leadership with business development. The role requires close collaboration with senior stakeholders, cross-functional teams, and operational partners to translate business needs into scalable creative initiatives.

Key Responsibilities

• Manage end-to-end relationships for 5 to 10 enterprise accounts, fostering retention, growth, and trust at an executive level.
• Create and implement strategic plans to identify upgrade and expansion opportunities for clients.
• Lead contract renewals and commercial negotiations alongside company leadership.
• Establish and maintain strong relationships with senior client executives and procurement departments.
• Convert client goals and requirements into efficient, scalable creative programs.
• Collaborate with Project Managers and Producers to coordinate delivery across various projects ensuring a high-quality client experience.
• Act as a senior escalation point to resolve complex client issues promptly while maintaining confidence and trust.
• Monitor account health metrics including burn rates, pacing, performance, and profitability.
• Develop compelling ROI-focused business cases demonstrating the impact of proposed solutions.
• Explore and leverage AI and automation technologies to enhance client outcomes and operational efficiency.
• Mentor and coach Project Managers and Producers to elevate delivery standards and client management skills.
• Work hand in hand with Creative, Product, and Operations teams to align resources, priorities, and execution with client needs.

Qualifications and Experience

• 5 to 10+ years of account management or client services experience within creative, marketing, digital, or adjacent environments.
• 3 to 5+ years in senior account leadership roles such as Senior Account Manager, Group Account Manager, or Account Director.
• Demonstrated success managing and expanding enterprise or high-value global customer accounts.
• Strong commercial insight with proven responsibility for revenue, retention, and account growth goals.
• Experience serving enterprise, SaaS, D2C, or B2B clients.
• Proven ability to build relationships with senior stakeholders and navigate complex organizational and procurement structures.
• Leadership experience in coaching and managing cross-functional teams.
• Operationally focused with skills in scaling delivery while upholding quality, customer satisfaction, and profitability.
• Ability to translate broader strategic business goals into executable programs and measurable results.
• Excellent communication, stakeholder management, problem-solving, and negotiation abilities.
• A structured, proactive, and solution-driven approach to managing multiple complex accounts and priorities.
• Capability to thrive in a fully remote environment, coordinating across different time zones and cultures.

Benefits

• Completely remote and remote-first working environment.
• Responsibility for managing strategically key enterprise accounts influencing long-term client relationships.
• Engagement with global clientele and exposure to senior stakeholders, commercial strategies, creative project delivery, artificial intelligence, and automation.
• Work with a globally diverse team representing over 60 nationalities and multiple time zones.
• Fast-paced, high-trust culture with ongoing feedback and potential for professional advancement.
• Mentorship opportunities and chances to assume significant leadership responsibilities.
• Contribute to evolving processes and help expand a global creative services organization.
• Collaborative workplace focusing on customer success, superior quality output, and continuous development.

Additional Information

This job is posted through a third-party partner that handles application reviews and subsequent steps using AI-powered candidate matching to ensure equitable and objective assessment. Final hiring decisions and interviews are conducted internally by the hiring organization. Privacy practices comply with relevant data protection laws and include transparent use of AI in the recruitment process to assist but not replace human decision-making. Salary, healthcare, retirement, paid leave, and further compensation specifics were not detailed.