Account Director

About Thought Machine

Thought Machine is on a bold mission to eradicate outdated legacy technology from global banking by delivering next-generation core and payments solutions native to the cloud. Having expanded rapidly to over 550 team members worldwide, including offices in Singapore, London, New York, Sydney, and Lisbon, the company boasts significant funding backing of more than £500 million from prominent investors such as JPMorgan Chase and Temasek. Renowned for its innovative culture, top-notch workplace environment, and generous employee equity packages, the firm has earned multiple accolades including recognition from Global Finance Magazine and the Financial Times.

Role Overview

As an Account Director, you will serve as the primary liaison for Thought Machine’s clients in the APAC region. This influential position requires driving account growth, uncovering new business opportunities, nurturing trusted relationships across multiple client stakeholders including executives, programme managers, and compliance teams, and ensuring superior service delivery.

Key Responsibilities

• Craft and implement comprehensive annual account strategies aligned with both client and company priorities, obtaining stakeholder agreement and adjusting as necessary.
• Build and maintain strong advisory relationships with key contacts in business, technology, and operations, acting as the principal client interface.
• Work closely with internal teams to guarantee excellent client satisfaction and smooth execution of projects.
• Regularly provide clear progress updates to both clients and internal stakeholders.
• Analyze client product usage and forecast key account metrics to proactively boost revenue growth within existing accounts.
• Coordinate with client delivery partners to exceed expected service standards consistently.
• Support clients in developing communications such as demos, presentations, workshops, and business cases.

Candidate Requirements

• Proven expertise in deepening client relationships, growing revenue streams, and identifying opportunities within existing accounts.
• Demonstrated ability to cultivate strong relationships with high-level client stakeholders including executives.
• In-depth knowledge of banking institutions’ structures, cultures, market environments, and operational factors.
• Experience working on technology transformation initiatives within financial organizations, combined with account or relationship management roles.
• Familiarity with Vault Core technology and related concepts to engage effectively with client teams.
• Understanding of banking financial products and key performance indicators such as cost-income ratios and net interest margins.
• Capability to manage several projects simultaneously while maintaining close attention to detail.
• Excellent skills in negotiation, as well as verbal and written communication.

Benefits Package

• Competitive salary and performance-based bonus incentives.
• Healthcare coverage.
• Annual leave entitlement of 25 days plus public holidays.
• Supportive maternity and paternity leave policies.
• Flexible expense allowance of SGD 1,500 yearly.
• Access to cutting-edge technology tools.
• Opportunities to collaborate with a skilled and experienced team.
• Encouragement of continuous learning and career development.

Diversity & Inclusion

Thought Machine is committed to equitable hiring, welcoming applicants of all backgrounds and abilities, including neurodiverse candidates such as those with ADHD, autism, dyslexia, or dyspraxia. Candidates are encouraged to apply regardless of whether their experience perfectly matches the job description.