Accommodation Assistant

About The Heritage

Located in the stunning unspoiled countryside of County Laois, Ireland, The Heritage is a luxury hotel combined with a European Award-Winning Spa. The property offers world-class elegance and impeccable hospitality along with on-site amenities including a Health Club featuring a Leisure Pool, Jacuzzi, Sauna, Steam rooms, a 5km Walking Track, and a Cinema.

Role Overview

We are seeking a dedicated Accommodation Assistant to join our team. This role demands flexibility to work early and late shifts, including weekends and bank holidays. The incumbent will be responsible for maintaining high standards of cleanliness and presentation across all guest rooms, public areas, and back-of-house spaces, ensuring exceptional service for all guests.

Key Responsibilities

• Maintain cleanliness and presentation of all public areas consistently throughout the day.
• Keep the laundry area tidy and organized at all times.
• Adhere strictly to personal protective equipment (PPE) guidelines.
• Daily inspections of carpets, fabrics, furnishings, and fittings to assure cleanliness and good condition.
• Hourly cleaning and sanitation of public areas and toilets, completing bathroom checklists accordingly.
• Vacuum guest rooms, corridors, stairs, and restock necessary supplies regularly.
• Collection of dirty towels and linen from vacant rooms and corridors, with accurate stock-taking of towels and robes on a monthly basis.
• Ensure towels and robes are in excellent condition for guest use.
• Provide special attention and care to VIP rooms, including arranging gifts and flowers.
• Clean assigned rooms, bathrooms, public, and back-of-house areas using approved cleaning products and equipment to the highest standards.
• Replenish bathroom and bedroom amenities as per prescribed standards.
• Maintain a consistent cleaning schedule and manage the stock trolley efficiently.
• Empty rubbish bins and clean vacuum machines after use.
• Organize storage presses and linen rooms to maintain order and accessibility.
• Perform Linen Porter shifts as required.
• Provide tea/coffee service facilities within guest rooms.
• Manage guest laundry collection, billing, and prompt return.
• Thoroughly clean corridor areas including skirting boards, hoovering, and polishing.
• Secure and log lost and found items following proper protocols.
• Report any maintenance issues promptly to supervisors or managers.

About Us and Our Core Values

The Heritage is committed to fostering a people-centered culture grounded in five core values:

• Prioritize the guest experience
• Maintain respect in all interactions
• Collaborate effectively as a team
• Strive for excellence in all tasks
• Take ownership and deliver results

Employee Benefits

• Discounted rates at other FBD properties
• Access to Health Club membership
• Referral incentive program
• Opportunities for learning and professional development
• Employee Assistance Programme
• Meals provided during duty
• Discounts on home, travel, and car insurance through FBD Insurance
• Participation in the Bike to Work Scheme
• Employee recognition initiatives
• Certified as a Great Place to Work