Academy Reservations Clerk

Role Overview

We are looking for a committed and meticulous Academy Reservations Clerk to join Dubai Golf. The successful candidate will oversee booking management for academy services, events, and courses, provide outstanding customer service, and support administrative operations for the Academy team.

Key Responsibilities

• Handle the reservation system by accurately processing and managing bookings for academy offerings.
• Provide prompt responses to customer queries, share information on available services, courses, and schedules, and resolve any booking-related issues.
• Ensure all reservations are correctly recorded in the system and confirm booking details with clients.
• Communicate effectively with academy personnel to guarantee reservations meet customer preferences.
• Keep precise documentation of bookings, cancellations, and client requests, maintaining organized records.
• Support billing functions by assisting with payment collection and processing refunds when necessary.
• Aid in scheduling and organizing academy events or courses, ensuring reservation feasibility with resources.
• Send confirmation and reminder communications to clients about their reservations, including any updates or changes.
• Collect and report customer feedback concerning reservation services to the Academy Manager to foster continual improvement.

Requirements

• Previous experience in reservations or similar administrative roles, preferably within hospitality or educational settings.
• Keen attention to detail ensuring accurate booking processing and record maintenance.
• Strong verbal and written communication skills for effective customer and team interactions.
• Customer-oriented mindset with professionalism in handling inquiries and complaints.
• Familiarity with reservation or booking software is advantageous.
• Effective time management to handle multiple bookings simultaneously and adhere to deadlines.
• Fluent in English; proficiency in additional languages is beneficial.

Benefits

• Competitive salary complemented by performance-based incentives.
• Access to academy programs and various services.
• Opportunities for professional growth and development.
• A collaborating and supportive workplace culture.