Patient Experience Intern
Gurgaon, Haryana, India · Full Time internship
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- Stipend
- Stipend: INR 10,000 – INR 12,000 / month
- Duration
- 6 months
- Start
- Immediately
- Openings
- 2
Applicants must be available full-time onsite and able to start between August 22, 2026, and September 26, 2026, for a continuous 6-month period. Suitable candidates will have relevant skills and interests in healthcare or customer experience. Women seeking to begin or relaunch their careers and fr…
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
About the internship
About the Internship
We are seeking an enthusiastic Patient Experience Intern to assist patients throughout their healthcare journeys. The intern will manage inbound patient calls, address and resolve inquiries, gather feedback, and collaborate with internal teams to ensure seamless and satisfactory patient interactions.
Key Responsibilities
- Respond to incoming patient calls and provide timely assistance.
- Comprehend patient concerns and offer suitable information or guidance.
- Support patients continuously during their treatment phases.
- Accurately collect and document patient feedback regarding their experiences.
- Recognize frequent patient issues and elevate them to the appropriate departments.
- Work closely with internal teams to ensure patient queries are resolved promptly.
- Adhere to established protocols and communication standards when dealing with patients.
- Maintain detailed records of patient interactions and feedback.
- Participate in initiatives aimed at enhancing patient satisfaction and experience.
Candidate Eligibility
- Full-time availability for an in-office internship.
- Start date between August 22, 2026, and September 26, 2026.
- Committed to a 6-month internship duration.
- Possess relevant skills and interests in healthcare and customer experience.
- Women aiming to initiate or re-start their careers are encouraged to apply.
- Fresh graduates or those seeking job opportunities are welcome to apply.
Required Skills and Qualifications
- Strong verbal and written communication capabilities.
- Excellent listening and interpersonal abilities.
- Patient, empathetic demeanor with a customer-centric focus.
- Comfortable managing inbound patient calls and interactions.
- Basic proficiency with computers and Microsoft Office.
- Ability to thrive in a dynamic healthcare environment.
- Effective coordination and problem-solving skills.
- Graduates from any discipline are eligible to apply.
- Preference for candidates interested in healthcare, patient experience, customer experience, or healthcare operations.
Additional Details and Benefits
- On successful conversion to a full-time role, the salary ranges from ₹300,000 to ₹400,000 per year.
- Gain practical experience in the healthcare sector.
- Exposure to patient experience and healthcare operational processes.
- Benefit from mentoring by industry professionals.
- Develop communication, coordination, and analytical skills.
- Receive an internship certificate upon completion.
About the Company
Pristyn Care, based in Gurgaon, has been operating since June 2018 and expanded to over 40 cities across India. The organization has secured Series E funding led by Tiger Global, Epiq Capital, with investments from Sequoia Capital, Hummingbird Ventures, and Greenoaks Capital. Employing 2000+ staff including 450+ surgeons, Pristyn Care has successfully served over 100,000 patients. Their surgeons perform surgeries at 700+ hospitals nationwide, including corporate hospitals. Pristyn Care is also a key stakeholder in Swasth, a collaboration of leading Indian startups and top hospitals, aiming to create a digital infrastructure for healthcare delivery across India using advanced technology.