Online Order Operations Executive Internship
Delhi, India · Full Time internship
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- Stipend
- Stipend: INR 12,000 – INR 14,000 / month
- Duration
- 6 months
- Start
- Immediately
- Openings
- 2
Intern candidates must be available full-time onsite in Delhi, starting between September 22 and October 27, 2026, for a six-month period. Must possess the required skills and have an interest in the role's activities. Applications from women seeking to commence or restart their careers are welcome…
- Work mode
- In office
- Education
- null
- Resume
- Required to apply
About the internship
About the Internship
This internship involves overseeing the entire lifecycle of online orders, from initial receipt and payment confirmation to activation and final dispatch handover. The role demands diligent monitoring and timely updates of orders across various online platforms. Engaging with customers to verify information and resolve issues is a key part of the job, ensuring smooth order progress and fulfillment.
Key Responsibilities
- Handle online order processing, including payment verification, activation, and dispatch preparation.
- Update and track order status across multiple online interfaces.
- Collaborate with customers for any required verification, OTP confirmation, or additional details.
- Monitor pending orders and conduct necessary follow-ups to maintain processing timelines.
- Identify and address activation-related exceptions and order discrepancies.
- Coordinate efforts with CRM and dispatch departments for efficient order fulfillment.
- Maintain accurate order documentation and trackers utilizing Excel or Google Sheets.
- Respond promptly to order-related queries from customers and internal teams.
- Ensure completed orders are handed over to dispatch team within scheduled timelines.
Skills and Requirements
- Proficient communication abilities in both Hindi and English, comfortable over phone and other mediums.
- Basic understanding of Excel and Google Sheets for order tracking and data maintenance.
- Experience working with web-based panels and CRM systems is advantageous.
- Strong coordination and follow-up aptitude.
- Attentive to details and capable of managing multiple orders simultaneously.
- Problem-solving mindset with ability to handle exceptions effectively.
- Adherence to defined timelines and service level agreements (SLAs).
Who Can Apply
Candidates should be able to commit to a full-time onsite internship in Delhi, starting anytime between September 22, 2026, and October 27, 2026, for a full six months duration. Applicants must demonstrate relevant skills and interests. Women who wish to start or resume their careers are especially encouraged to apply.
Compensation and Perks
The internship offers a monthly stipend ranging from 12,000 to 14,000 INR. Additional benefits include a certificate of completion and a letter of recommendation.
About the Company
Highway Delite stands as the inaugural free travel application dedicated specifically to highway travelers in India. The platform, supported by the Government of Karnataka and incubated at NSRCEL, IIM Bangalore, delivers trustworthy route information covering over 10,000 kilometers of highways, with continuous growth plans, aiming to enhance the safety and enjoyment of road travel.